Senior Infrastructure Engineer – Exchange | Multiple locations | NV2

Senior Exchange Specialist Infrastructure Engineer

Must be able to obtain Negative Vetting Level 2 security clearance.

Location: QLD/ACT/VIC/NSW/SA (Hybrid).

RFQ Details

- - RFQ ID: LH-08194
- - Agency: Department of Home Affairs
- - Closing Date: Wednesday, 21 October 2026 11:59pm, Canberra time
- - Estimated Start Date: Monday, 23 November 2026
- - Initial Contract Duration: Contract to 30 June 2027.
- - Extension Term: 12 months
- - Number of Extensions: 2
- - Experience Level: Senior - EL1 equivalent
- - Security Clearance: Must be able to obtain Negative Vetting Level 2
- - Location of Work: QLD, ACT, VIC, NSW, SA
- - Working Arrangements: Hybrid. Versatile working arrangements may be considered afterward, subject to approval per the Department’s operational needs and ICT Contractor Working from Home Guidelines. Contractors must be on site in State Offices when required or as per business needs. Remote work costs (eg travel, accommodation, utilities, equipment) are the contractor’s responsibility.
- - Maximum Hours: 40 hours per week

Job Details

Infrastructure Engineers implement, manage and retire the infrastructure (including physical, virtual, networking and cloud infrastructure) that supports digital services.

Key Duties and Responsibilities

- - Administering and supporting the Department’s Exchange on premise and Online messaging environment;
- - Investigating and resolving technical issues and providing solution options to stakeholders and project teams;
- - Supporting the configuration,



maintenance and enhancement of Exchange on premise and Online services and associated messaging systems;
- - Monitoring service performance, availability and mail flow and addressing identified issues;
- - Implementing and maintaining email security, compliance and governance controls;
- - Managing mailboxes, distribution groups, address lists and other messaging service components;
- - Supporting email migration, platform modernisation and service enhancement activities;
- - Developing and maintaining technical documentation, operational procedures and knowledge articles, and ensuring they are stored in the Department’s recordkeeping repository;
- - Providing technical advice and guidance to project teams, business stakeholders and support staff;
- - Supporting incident, problem and change management activities to maintain reliable messaging services;
- - Contributing to service improvements that enhance the security, reliability and performance of messaging services;
- - Liaising with project teams, business stakeholders, service providers and other ICT teams to support operational and project outcomes.

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices.





Specified Personnel will also be responsible for producing the following deliverables, including but not limited to:

- - Solution designs and implementation plan for Exchange Messaging services
- - Configuration, testing and validation documentation
- - Operational procedures and support guides for Exchange Messaging services
- - Technical training and knowledge transfer materials
- - Exchange Messaging knowledge base content, including:
- - Standard operating procedures;
- - Support and troubleshooting guides
- - Configuration and administration documentation;
- - Messaging service support and maintenance articles.
- - Implementation, migration and transition plans where required
- - Status reports, risk assessments and technical recommendations
- - Handover documentation to support ongoing operations and service continuity.

All deliverables performed by the specified personnel must:

- - be performed or delivered promptly and without delay in accordance with the timeframes notified by the buyer from time to time;
- - meet the assessment and performance criteria set out in any monitoring and performance assessment processes notified to the seller from time to time.

Selection Criteria

The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.

Essential criteria

1. 1. Capacity management level 4 - Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand

📌 Senior Infrastructure Engineer – Exchange | Multiple locations (Canberra)
🏢 Pinaka Technology Solutions
📍 Canberra