Practice Manager | Key Health Medical Centres Lead the Team. Run the Practice. Make a Difference. Key Health Medical Centres is seeking an experienced and people-focused Practice Manager to join our team in St Leonards.

This is a key leadership role for someone who knows medical practice operations, enjoys developing people, and takes pride in delivering an exceptional experience for both patients and clinicians.

You’ll work closely with the Group Practice Manager, Senior Doctors, and Directors to ensure the clinic runs smoothly, efficiently, and to a high standard.

About The Role As Practice Manager, you’ll take ownership of the day-to-day operations of the practice, leading the reception and nursing teams while supporting doctors, specialists, registrars, and allied health professionals.

You’ll be hands‑on, visible, and responsible for creating a positive team environment while ensuring the practice meets its operational, compliance, and service standards.

Key Responsibilities

Lead, coach, and develop the reception and nursing teams

Recruit, onboard, train, and support recent team members

Oversee daily reception and clinic operations

Coordinate the induction of doctors, registrars

Act as the key point of contact for staff and patient queries and complaints

Monitor and drive practice KPIs and business performance

Manage staff rostering to ensure appropriate clinic coverage

Review and improve systems and processes across the practice

Maintain high standards of patient service and clinical support

Manage risk, confidentiality, and practice compliance requirements

Oversee medical software and electronic systems

Complete banking reconciliations and accounts reporting

Work closely with the Group Practice Manager and Senior Doctors on practice performance and improvement





About You You're an experienced medical practice professional who enjoys leading people and keeping busy practices running smoothly.

You’ll bring:

Minimum 12 months’ experience as a Senior Medical Receptionist

Previous people management or team leadership experience

Strong knowledge of medical practice operations

Experience with Best Practice or similar medical software

Good understanding of Medicare, private health, billing, and out-of-pocket fees

Strong leadership and communication skills

Excellent organisation and time management

Ability to manage competing priorities and solve problems quickly

A patient‑first approach with strong customer service skills

Confidence working with doctors, clinical teams, patients, and external stakeholders

Why Join Key Health?

Full‑time position, Monday to Friday, 5 days a week

Walking distance to St Leonards train station

Join a growing and modern healthcare organisation

Lead a supportive and high‑performing practice team

Work closely and collaboratively with Senior Management and Senior Doctors

Opportunity to shape systems, processes, and practice performance

Career development opportunities across the Key Health network

Supportive and collaborative working environment

If you’re ready to take the next step in your medical practice management career and want to make a real impact, we’d love to hear from you.

Key Health is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role‑appropriate pre‑employment screening.

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

📌 Practice Manager (Lane Cove)
🏢 KG Talent
📍 Lane Cove