As a medical receptionist, you will be the first point of contact for all our patients. You will need to be well-presented, courteous and committed to providing excellent customer service. High level communication skills, the ability to show empathy to patients, and a commitment to address their concerns and work as part of a team is paramount. The clinic is open from 7:30am to 7:30pm so the candidate must be able to work these hours as part of their roster, and have flexibility where required to assist the team.

Key responsibilities

Ensuring the highest level of quality care and service delivered to patients from the moment they arrive at the clinic

Supporting the GP's and nurses

Ensuring confidentiality and management of patient records

Liaising with Medicare, TAC and other insurance companies

Communicating professionally with doctors, nurses, other staff, and patients





Ability to multitask and prioritise workloads, including managing a high call volume

Ability to complete daily reception and cleaning tasks to a high standard

About you

Minimum 1-year experience as a receptionist in a medical clinic setting (Desired)

Experience with medical practice management software is required, with any system acceptable

Strong, qualified and polite communication skills, both written and verbal

Positive, enthusiastic attitude and good team player, who will contribute positively to the clinic culture

Must have full work rights

About us Ballarto Medical Centre is a long established family medical clinic in Carrum Downs, with 12 doctors, 4 nurses and an admin team of 6.

📌 Medical Receptionist (Port Phillip City)
🏢 St Maria
📍 Port Phillip City