Sydney CBD | Leading Global Professional Services Firm An exciting opportunity has become available for an experienced IT Support Analyst to join the Sydney office of a highly regarded international professional services firm on a 12-month contract.

This is a hands-on role supporting a fast-paced corporate environment, where you’ll be responsible for ensuring the smooth operation of end-user technology, resolving technical issues, and delivering exceptional customer service across the business.

The Opportunity Working as part of a collaborative national technology team, you will provide frontline and onsite support for a broad range of hardware, software, mobile devices, audio visual systems and collaboration technologies.

You will act as a key point of contact for staff, taking ownership of technical issues from initial request through to resolution while maintaining a high level of customer service and professionalism.

Key Responsibilities

Provide Level 1 and Level 2 desktop support across hardware, software and mobile technologies

Install, configure and maintain laptops, workstations, peripherals and business applications

Troubleshoot and resolve technical issues relating to Microsoft Windows and Microsoft Office environments

Support video conferencing, audio visual systems and online meeting platforms

Manage incidents, service requests and escalations through the IT service management framework

Perform preventative maintenance and system checks across end-user technology

Participate in technology improvement initiatives and project work

Maintain accurate documentation of incidents, resolutions and troubleshooting activities

Analyse recurring issues and recommend preventative solutions





Deliver outstanding customer service and build strong relationships with internal stakeholders

Participate in a rotating on-call support roster, including occasional after-hours support when

To be successful in this role, you will bring:

Previous experience in a Desktop Support, IT Support Analyst or Service Desk role

Strong knowledge of Microsoft Windows operating systems

Demonstrated experience supporting Microsoft Office applications

Solid understanding of workstation, laptop and peripheral hardware

Experience working within a Service Desk workplace and managing SLAs

Excellent troubleshooting and problem-solving skills

Strong communication skills with the ability to engage confidently with stakeholders at all levels

Exposure to audio visual, video conferencing and collaboration technologies

Relevant IT qualifications or certifications (Microsoft certifications highly regarded)

A proactive, customer-focused approach with the ability to work both independently and within a team

Previous experience supporting users within a law firm or professional services environment will be highly regarded

An understanding of the unique technology, confidentiality and service requirements of a legal practice is highly desirable

Willingness to participate in an on-call support rotation and provide occasional after-hours support when required

What's On Offer

12-month contract with a leading global organisation

Supportive and collaborative team culture

Exposure to modern technologies and enterprise-scale environments

Attractive salary package

CBD location with excellent transport access

Wellbeing initiatives and additional employee benefits

Opportunity to work within a highly respected qualified services environment

📌 IT Analyst (Sydney)
🏢 Frog Recruitment
📍 Sydney