Job Description

- Five Days per week| Immediate Start| Contract to February 2027
- Extension possible | Three days per week
- Salary: $81903 FTE per annum + Super + Not for Profit Salary Packaging

- Location: Coffs Harbour NSW 2450
- Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose .

Your Opportunity

Looking for a role where your administration skills can make a genuine difference in your local community?

Mission Australia is seeking an organised, customer-focused Administration Officer to join the Coffs Harbour Mission Australia Centre (MAC). This is an exciting opportunity to be part of a well-established community hub that connects individuals and families with the services, support, and resources they need to thrive. This position offers the security of a full-time, 5-day-per-week contract through to February 2027, with the opportunity to continue in the role 3 days per week beyond February 2027, subject to operational requirements.

As the welcoming face of the Centre, you’ll play a vital role in creating a positive experience for community members, visitors, and service providers. Working closely with the Centre Coordinator and wider team,



you’ll provide high-quality reception and administrative support that helps keep the Centre running smoothly and efficiently.

No two days will be the same as you support a busy and purpose-driven environment focused on strengthening community connections and improving outcomes for people experiencing disadvantage.

Your key responsibilities will be to:

- Provide professional reception services, including managing enquiries, phone calls, appointments, and visitor support.
- Deliver exceptional, person-centred and trauma-informed customer service to a diverse range of community members.
- Assist individuals to connect with appropriate services and supports.
- Provide administrative support including document preparation, data entry, correspondence, meeting coordination, filing, and records management.
- Maintain client confidentiality and ensure information is managed in accordance with Mission Australia policies.
- Support staff with Mission Australia systems and government platforms.
- Manage office supplies and coordinate general site administration requirements.
- Help maintain a protected, welcoming, and skilled environment for visitors, staff, and community partners.
- Contribute positively to a collaborative and supportive team culture.

Requirements for Success

You are an experienced administrator who thrives in a people-focused environment. You enjoy building positive relationships,



have excellent attention to detail, and are passionate about providing outstanding support to both colleagues and community members.

- Experience in administration, reception, customer service, or office support roles.
- Certificate in Business Administration or similar qualification (highly regarded).
- Strong customer service skills with the ability to engage respectfully with people from diverse backgrounds.
- Experience working with or supporting people experiencing vulnerability, disadvantage, mental health challenges, or complex life circumstances.
- Cultural awareness and commitment to working respectfully with Aboriginal and Torres Strait Islander peoples and communities.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to manage competing priorities.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office and computer-based systems.
- A positive, proactive, and team-oriented approach.
- Current Driver Licence.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay )
- Free external, confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Opportunity t

📌 Administration Officer (Coffs Harbour)
🏢 Mission Australia
📍 Coffs Harbour