At

Certis Security Australia , our mission is to make our world

safer, smarter and better . As Australia’s only next-generation security company operating at scale, we protect some of the nation’s most critical environments through strong governance, disciplined operations, and highly trusted people.

Job Impact As a

National Operations Team Leader,

you will play a key leadership role within the National Operations Centre (NOC), overseeing daily deployments and patrol response activity across the network.

Your leadership will directly impact operational performance, team capability, and service delivery—ensuring incidents are managed effectively, risks are minimised, and frontline teams are fully supported.

About The Role This is a fast-paced, hands‑on leadership position where you will coordinate daily operations while supporting and mentoring a team in a high-pressure environment.

You’ll act as a central escalation point, manage competing priorities, and ensure all operational activities are delivered safely, efficiently, and in line with compliance and client expectations.

Location: Macquarie Park Contract: Permanent Full Time Shifts: permanent night roster (including weekends and public holidays) Key Responsibilities

Act as the first point of contact and escalation for operational matters

Oversee daily deployment and patrol response functions

Experience in workforce planning and employee rostering within a fast-paced environment

Ensure team performance aligns with KPIs, contractual obligations, and legislative requirements

Support, mentor and develop team members to drive capability and performance

Coordinate with internal stakeholders (including IT) to resolve system issues

Manage incidents and ensure accurate, timely reporting and documentation

Maintain a strong customer service focus across all interactions

Support training,



coaching and continuous improvement initiatives

Ensure compliance with workplace health, safety, and operational standards

About You

Current NSW Security Licence 1A (Unarmed Guarding) and 1E (Monitoring Centre Operator)

Current First Aid Certificate

Certificate II in Security Operations

Certificate in Leadership and Management

Minimum 3 years’ experience in an operations or rostering environment

Previous experience leading or supervising a team

Strong communication and stakeholder engagement skills

Excellent organisation and reporting capabilityAbility to work under pressure and manage competing priorities

Desirable

Certificate IV in Security & Risk Management

Experience within a manpower or security services provider

Why Join Certis

Work in a national operations environment supporting critical security services

Be part of a high-trust, fast-paced team with real operational impact

Access ongoing training, development and career progression opportunities

Thrive in a supportive and collaborative culture that values accountability

Employee advantages including retail discounts, wellbeing support and EAP

Diversity Statement Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

We actively encourage First Nations and Torres Strait Islander peoples, and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details Sydney Night Patrol & Inquiry Co Pty Ltd

NSW

ACT 17501220

QLD 41315

WA SA48240

NT 345

SA ISL 178143

TAS 3020

Certis Security Australia Pty Ltd

NSW

ACT 17501742

QLD 3158254

WA SA 72311

SA ISL 235794

VIC Z05 798 61S

VIC Z05 798 40S

NT 1093

TAS

📌 Day of Ops Team Leader (Sydney)
🏢 Certis
📍 Sydney