Talent International

is currently recruiting multiple

Customer Service Agent

to work for the

NSW Government,

based in

Parramatta.

This position is a

6-month contract with a view to be extended,

and the role pays

$37.50 per hour + Super. 7.5 hours a day / 37.5 hours a week Adaptable/Hybrid working options available About the Role

The program delivers crisis payments and energy support worth millions of dollars annually. In this role, you will:

Assess customer eligibility for government assistance programs Communicate with customers via phone and email Liaise with energy retailers to coordinate support for customers Provide clear, accurate and empathetic customer service Work within established frameworks to make eligibility decisions Meet KPIs in a fast-paced, high-volume environment About You

We are looking for candidates who have:

Experience in high-volume contact centre or customer service environments Strong communication skills (written and verbal) Ability to quickly learn and apply complex information A proactive, adaptable and can-do attitude High attention to detail and integrity in decision-making Confidence working with vulnerable or distressed customers

📌 Customer Service Agent (Parramatta)
🏢 Talent
📍 Parramatta