XPT Software Australia Pty Ltd | Contract

Business Analyst -Contact Center Domain Melbourne, Australia | Posted on 10/15/2026

XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

We have 120+technocrats in Australia working at our clientlocations.

XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description Must Have Skills:

Understanding of contact Center Cloud domain : Amazon Connectfor Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.

Business Analyst skills





Understanding of the Contact Center domain

Nice to Have Skills:

enhancement of AI capabilities in our Contact Centre toservice our customers

Detailed Job Description Mandatory Skills · 5+ yearsexperience

· Understanding ofthe Contact Center domain

· Business Analyst skills

Responsibilities · Interact withBusiness teams to gather Requirements.

· Interact with Implementation /Support teams to refine requirements

· Create required documentation tocommunicate requirements between project implementation and Business Teams.

📌 Business Analyst (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne