Hunts Hotel is a distinguished 4
- star property in the heart of Southwest Sydney, set amongst landscaped grounds and renowned for its reputation, consistency and growth. Hunts is seeking an experienced, guest-focused Front Office Reception Team Member to deliver warm, professional, and seamless service throughout every stage of the guest journey. This is a

part-time opportunity , making it ideal for someone looking for flexibility while working in a dynamic hospitality environment. We're looking for someone who is passionate about hospitality, thrives in a fast-paced setting, and takes pride in creating memorable guest experiences. As a key member of our team, you'll play an important role in ensuring every guest feels welcomed, valued, and well cared for from arrival through to departure. THE OPPORTUNITY

The front office reception role is responsible for but not limited to: Providing a warm, welcoming and professional experience for all guests from arrival through to departure Managing guest check-ins and check-outs efficiently and accurately Handling reservations, phone calls, emails, online enquiries and booking modifications in a timely manner Processing guest payments, refunds and deposits while maintaining accurate guest accounts and records Ensuring guest profiles, registration cards and reservation details are completed and maintained accurately Responding promptly and professionally to guest enquiries, requests and feedback Resolving guest complaints and service issues effectively, escalating matters where appropriate Maintaining strong knowledge of hotel facilities, services, promotions and local attractions Coordinating with Housekeeping, Maintenance, Food and Beverage and other departments to ensure guest needs are met Monitoring room status, arrivals,



departures and special guest requests to support smooth hotel operations Completing daily administrative tasks, reports, reconciliations and operational checklists as required Supporting a professional reception area and contributing to a positive, collaborative workplace culture Hunts Hotel is a distinguished 4
- star property in the heart of Southwest Sydney, set amongst landscaped grounds and renowned for its reputation, consistency and growth. Hunts is seeking an experienced, guest-focused Front Office Reception Team Member to deliver warm, professional, and seamless service throughout every stage of the guest journey. This is a

part-time opportunity , making it ideal for someone looking for flexibility while working in a energetic hospitality environment. We're looking for someone who is passionate about hospitality, thrives in a fast-paced setting, and takes pride in creating memorable guest experiences. As a key member of our team, you'll play an important role in ensuring every guest feels welcomed, valued, and well cared for from arrival through to departure. THE OPPORTUNITY

The front office reception role is responsible for but not limited to: Providing a warm, welcoming and professional experience for all guests from arrival through to departure Managing guest check-ins and check-outs efficiently and accurately Handling reservations, phone calls, emails,



online enquiries and booking modifications in a timely manner Processing guest payments, refunds and deposits while maintaining accurate guest accounts and records Ensuring guest profiles, registration cards and reservation details are completed and maintained accurately Responding promptly and professionally to guest enquiries, requests and feedback Resolving guest complaints and service issues effectively, escalating matters where appropriate Maintaining strong knowledge of hotel facilities, services, promotions and local attractions Coordinating with Housekeeping, Maintenance, Food and Beverage and other departments to ensure guest needs are met Monitoring room status, arrivals, departures and special guest requests to support smooth hotel operations Completing daily administrative tasks, reports, reconciliations and operational checklists as required Supporting a professional reception area and contributing to a positive, collaborative workplace culture WHO ARE YOU

As a friendly, proactive and service-driven individual, you will possess the following attributes and

skills:
Minimum 2 years' experience in Hotel Reception, Guest Services, Front Office or a similar accommodation-based role Proven experience delivering exceptional guest service in a fast-paced hospitality environment Experience managing guest check-ins, check-outs, reservations, guest accounts and service recovery Experience using a Property Management System such as Guest Centrix, Opera, Protel, RMS or similar Experience handling guest payments, cash balancing and maintaining accurate guest records Excellent verbal and written communication skills with a professional and confident manner Strong attention to detail and commitment to accuracy across reservations, guest profiles

📌 Guest Service Agent (Sydney)
🏢 Laundy Hotel Group
📍 Sydney