Part-Time to Full-Time Opportunities Available Make a difference when it matters most Looking for meaningful work? At Tunstall, every call has the potential to change someone's day

We're currently recruiting multiple Emergency Response Operators to join our 24/7 Emergency Response Centre in Eagle Farm. Whether you're seeking around 19 hours per week, a larger part-time arrangement, or full-time employment, we'd love to hear from you. We have several opportunities available and are focused on finding great people who are open to rotating rosters to meet the needs of the business for our special clients. As part of a 24/7 operation, shifts to be rostered are days, evenings, nights, weekends and public holidays. Once fully trained, hybrid work opportunities may be available for suitable candidates.

About Tunstall As part of a global organisation, Tunstall is a market leader in telecare solutions. Our technology and support services help older Australians and people with additional needs live safely and independently in their own homes. Our Emergency Response Centre operates 24 hours a day, 365 days a year. At the press of a button, clients can connect with our team for support, reassurance and assistance when they need it most. Every day, our people provide peace of mind to thousands of clients and their families across Australia and New Zealand.

Why Join Tunstall? You'll be joining a team that genuinely helps people every day. What you'll love about working here:

Part-time and full-time opportunities

24/7 rotating roster - with the roster given a month in advance

Above Award pay, including applicable shift penalties - for the entire shift

Meaningful work with real impact

Unlimited LinkedIn Learning access to help you grow

Regular team events and recognition program

Comprehensive training and onboarding

Supportive leaders and team-oriented team environment

Hybrid work opportunities for the right people once training is completed

Free gym in the complex and coffee machine on site

Free on-site and nearby parking





Employee financial and wellness programs, benefits and discounts

About the Role As an Emergency Response Operator, you'll be the first point of contact when clients activate their medical alarm or contact our Emergency Response Centre. You will remain calm under pressure, assess the situation, provide reassurance and coordinate the most appropriate response.

In this role, you will:

Respond to emergency and non-emergency alarm activations

Speak with clients, family members, carers and emergency contacts

Assess situations and determine appropriate actions

Coordinate assistance in accordance with established procedures

Provide reassurance and support to clients who may be vulnerable or distressed

Maintain accurate client records and documentation

Work as part of a close-knit team delivering 24/7 support

Who We're Looking For We're looking for people who genuinely care about helping others and can remain calm and professional in a rapid-paced environment. Experience in healthcare, aged care, disability services, contact centres, customer service, emergency services, hospitality, retail or administration will be highly regarded.

You’ll be successful if you have:

Strong communication and active listening skills

Empathy, patience, and professionalism

The ability to stay calm under pressure

Sound judgement and decision-making skills

Attention to detail and accuracy

Confidence using computer systems

Reliability and flexibility across a rotating roster

A positive and collaborative approach

We will provide the training and support you need to succeed

Diversity & Inclusion At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, and lived experiences.

You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy by covering the cost of required checks once you’ve got the role:

Police Check

NDIS Worker Check

📌 Emergency Response Operator (Canberra)
🏢 Tunstall
📍 Canberra