Join Veolia, a global environmental leader with 170+ years of experience across 40+ countries. With 220,000 employees worldwide and 6,500 staff at 300 ANZ sites, we deliver innovative Water, Waste, Energy and Industrial Services for a sustainable future.

The Opportunity HR Services Team Leader | Permanent, full-time | Sydney, Melbourne or Adelaide We are seeking a dynamic HR Services Team Leader to join our National HR Team. In this pivotal role, you will lead a team of HR Coordinators across multiple locations, ensuring the efficient delivery of employee lifecycle activities and maintaining strong relationships with key stakeholders.

As the primary conduit between HR Services and the broader HR community, you'll play a crucial role in driving operational excellence and fostering a high-performing team culture.

We are accepting applications from candidates based in Sydney, Melbourne, or Adelaide.

What's on offer

Competitive salary package and benefits

Collaborative and inclusive work environment

Opportunity to drive process improvement and innovation

Professional development and training opportunities

Adaptable working arrangements

What you'll be responsible for

Lead, coach and develop a team of HR Coordinators working across multiple locations

Oversee a high-volume ServiceNow queue, including triaging and allocating requests, balancing workloads, monitoring progress and escalating issues

Ensure timely and accurate delivery of employee lifecycle processes, including onboarding and employee changes

Maintain accurate employee and position data in SuccessFactors,



and ensure employee records are handled appropriately

Build effective working relationships with HRBPs, business managers, Payroll, Talent Acquisition and IT

Monitor service performance against KPIs and SLAs (monthly reporting), identify recurring issues and bottlenecks, and drive practical process improvements

Set clear expectations, support team performance and development, and promote consistent, customer-focused service

What you'll need to be successful

Tertiary qualification in Human Resources or equivalent experience

Proven team leadership experience

Track record of achieving KPIs in customer service

Knowledge of employment legislation

Experience using HR systems and case-management or ticketing tools; SuccessFactors and ServiceNow experience is highly desirable

Strong stakeholder management and communication skills

Demonstrated process improvement capabilities

Sound knowledge of Australian employment legislation, including the Fair Work Act and National Employment Standards

Why Veolia? At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of advantages designed to help you thrive, including:

Generous paid parental leave and paid volunteer days





Flexible and hybrid working arrangements (office based minimum 3 days per week)

Superannuation contributions on unpaid parental leave

Fitness Passport and discounted health insurance

Employee Assistance Program (Thrive) for you and your family

Novated leasing and vehicle discounts

Bonus and referral programs, plus employee share plan

Ongoing professional development and clear career pathways

Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers. We value your interest in our employment opportunities and commit to respond to all applications.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.

📌 HR Services Team Leader (Sydney)
🏢 Veolia
📍 Sydney