Crowne Plaza Hotels & Resorts – Mascot NSW

At

Crowne Plaza Sydney Airport , we believe every guest interaction matters. We're looking for a friendly, professional and enthusiastic

Guest Services Agent

to join our Front Office team and help create memorable experiences for our guests.

If you're passionate about delivering exceptional service, enjoy connecting with people and thrive in a fast-paced hotel setting, we'd love to hear from you

What you'll do:

Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere

Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency

Handle guest inquiries, requests, and complaints promptly and professionally

Provide information about the hotel, amenities, and local knowledge to enhance the guest experience

Maintain a clean and organized front desk area, including the lobby and reception area

Collaborate with other departments to ensure seamless guest services and resolve any issues that may arise

Process payments and maintain accurate records of financial transactions

Uphold company policies and procedures to ensure guest satisfaction and safety

Continuously strive to improve guest services

What we need from you:





Proven experience in a similar role in a premium hotel or within travel industry

Qualifications in Hotel Management would be an advantage

Excellent verbal and written communication skills

Strong problem-solving and decision-making abilities

Ability to multitask and prioritise tasks in a fast-paced environment

Proficiency with hotel systems such as Opera PMS

Exceptional interpersonal skills and a positive attitude

Flexibility to work various shifts, including evenings, weekends and public holidays

Ability to handle difficult situations with professionalism and empathy

Working Rights - you must have working rights in Australia

Why You’ll Love Working With Us:

Career progression opportunities

Staff discounts on accommodation, dining, and global IHG perks

Complimentary meals on duty

Birthday leave and Paid Parental Leave

Onsite parking or convenient access to public transport

A supportive and inclusive team workplace

If you're passionate about hospitality and looking to be part of a supportive team where your enthusiasm and dedication are valued, we'd love to hear from you.

📌 Guest Services Agent (Sydney)
🏢 Crowne Plaza Hotels & Resorts
📍 Sydney