At Flight Centre Travel Group (FCTG) our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something amazing - travel

Are you passionate about shaping technical platforms that deliver exceptional customer and business outcomes?

As the Technical Product Manager (Finance Platforms) for our independent travel advisors and agencies brand, Envoyage, you'll be the subject matter expert on our finance SaaS platforms (Business Central, Tramada and WEX), working with vendors and cross-functional teams to make sure they meet current and future business needs.

You'll also own the day-to-day health of Business Central, which sits at the end of our booking and integration chain. It's a chance to influence platform direction and act as the trusted expert across technology and business stakeholders.

Be part of the independent revolution Envoyage has grown and it now supports around 3,500 members across five markets. The shift behind it is clear: 68% of new travel agents now start out as independents, drawn by technology that makes going solo easier. Join the Envoyage Product Management and Engineering team and help scale the finance platforms behind that growth. As volume, currencies and regions multiply, our platforms have to scale. In this role you'll steward the finance platforms that make that growth possible.

Platform and vendor product leadership

Manage the product lifecycle of our finance platforms (Business Central, Tramada and WEX) as the subject matter expert on what each can and can't do

Track the vendor roadmaps, including BC release waves and Tramada and WEX updates, and assess what's coming and how it affects us





Understand how BC features and functions can be used to meet business needs, and recommend where we adopt, configure or work around them

Own how billing events flow from booking systems into BC via integration to create sales orders, invoices, credit memos and journals, and how that logic evolves as markets and volumes grow

Manage vendor relationships with NCS, Microsoft, Tramada and WEX, covering product health, support and service requests, and escalation. Some requests are pure support, others involve integration changes

Scope and prioritise integration work with each vendor, partnering with delivery teams to implement it

Define, track and report platform health measures and OKRs to key stakeholders

Gather stakeholder feedback into platform priorities, and train stakeholders to get more value from the platforms

Contribute to a secure, inclusive and accessible work environment where all Flighties feel welcomed, respected and supported to thrive

BC platform administration

Access and identity: Run the BC user lifecycle (provisioning, offboarding, roles, licences, privileged access) and the Entra ID sync

Releases and environments: Manage monthly updates and Wave releases across prod, UAT and sandbox, including PTE recompilation and API deprecation checks

Integration health: Monitor journal posting from the integration layer into BC,



resolve failures, and maintain Job Queues

Oversee finance support requests, audit queries, and compliance-driven BC changes

Maintain the BC Administration Runbook, review audit logs regularly, and escalates risks to the Head of Engineering

Essential What you'll bring

4+ years in a technical product management role, and a Bachelor's degree or demonstrated equivalent experience

Understanding of finance processes (AR/AP, journals, reconciliations) and ERP release management

Experience managing SaaS vendors and their support and service models

Experience monitoring APIs and integrations, ideally across multi-region, multi-currency environments

Demonstrated understanding of Agile principles and processes

Experience defining and measuring OKRs, KPIs and business outcomes

Proven problem-solving, prioritisation and change management skills

Desirable

Hands-on experience with Business Central SaaS administration (Admin Center, permission sets)

#hybrid

What you will enjoy

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place to Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development:Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, inter

📌 Technical Product Manager (Brisbane)
🏢 Flight Centre Travel Group
📍 Brisbane