At YourCH, we provide a wide range of services, including medical, dental, allied health, social support, Aboriginal Health, and Trans and Gender Diverse healthcare. Our purpose-driven approach focuses on community development and addressing health inequalities.

About the Urgent Care Services Officer role Provide high-quality admin and customer service in urgent care. Assist patients with non-life-threatening injuries or illness, support clinicians, coordinate appointments, manage records and help our clinic run smoothly in a welcoming, barrier-free environment.

Location: Your Community Health | 42 Separation St, Northcote

Hours:

7 days a week, 8am–10pm | AM & PM shifts available

Employment Type: Casual contracts available

Base Rate:

$42.07/hr (including casual loading) plus penalties for after hours, weekends and public holiday shifts.

Your Passion and Commitment will see you:

Ensure smooth, efficient patient intake and registration

Provide admin support and maintain strict confidentiality

Arrange and coordinate interpreting and translating services

Assist customers to access services or refer to the right team

Collect and process payments and claims for services

To succeed in this role you will have: Required

Current or recent experience working within a general practice, primary care and/or urgent care setting

Experience using Microsoft Office Suite

Engaging and warm personality with the ability to quickly build rapport

Strong problem solving and negotiation skills

Current Victorian Drivers Licence

Experience usingrelevant software applications i.e. Best Practice and/orMedicalDirector

Experience engaging with people from diverse backgrounds.

For further information about this role,



please refer to theposition description(available via the YourCH Careers Hub).

YourCH has fostered an organisation-wide supportive and diverse team that allows staff to bring their whole self to work, both personally and professionally. You'll join a team focused on reflecting the diverse communities we serve and we will work with you to ensure a safe, affirming workplace by addressing any barriers you may experience to full participation. We offer:

True flexibility in a supportive work environment to be yourself and balance your personal and qualified responsibilities.

Opportunities for development and training to grow your skills and career.

Access to internal inclusion Networks like our LGBTIQA+ Rainbow Pride Network (and more starting soon).

Eligibility for not-for-profit Salary Packaging Options including $15,900 annually and $2,650 Meal and Entertainment allowance per FBT year.

We prioritise staff wellbeing and health, providing support through our comprehensive Employee Assistance Program (EAP).

We support our team through paid parental leave, helping you balance family and career with peace of mind.

Enjoy annual leave loading, giving you extra financial reward while you take a well-deserved break.

Being an environmentally conscious employer part of the Global Green and Healthy Hospitals network.

If you still have any queries about the role please contact

Melinda Parker (she/her), Urgent Care Coordinator, on ******@yourch.org.au.

Your Community Health is an Equal Opportunity and Child Safe employer who supports inclusiveness and diversity. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.

📌 Urgent Care Client Services Officer (Port Phillip City)
🏢 Your Community Health
📍 Port Phillip City