Senior SaaS Technical Support Engineer (Gold Coast)

Senior SaaS Technical Support Engineer (Gold Coast)

21 Oct
|
Userc Dehradun
|
Gold Coast

21 Oct

Userc Dehradun

Gold Coast

Collibra is seeking a Senior Technical Support Engineer to join its Australia-based remote team. You will manage customer and partner communications to resolve tickets, assess requests as bugs or features, and ensure SLA-compliant resolutions in a quick-paced SaaS environment.

You will mentor juniors, coordinate escalations, and contribute to the knowledge base while leveraging AI tools to streamline workflows.

📌 Senior SaaS Technical Support Engineer (Gold Coast)
🏢 Userc Dehradun
📍 Gold Coast

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