Position Title: Enrolment Centre Advisor
Employment Type: Casual
Department: Student Acquisitions: Enrolment Centre
Location: Multi-Campus (as directed by the Manager)
Award / Agreement: Melbourne Polytechnic Academic and Professional Staff Agreement 2025 (PACCT)
Classification Level: Casual PACCT4.1
Hourly Rate: $44.48 per hour
Applications Close: Wednesday, 28 October 2026
Vacancy Number: 414

Job Summary

Provide high-quality, student-focused enrolment support and advice, guiding prospective and current students through the enrolment process and supporting a positive student experience.

Why You'll Love Working Here

Melbourne Polytechnic has delivered hands‐on, future‐focused education for more than 110 years. Our people play a vital role in supporting students, industries and communities across Victoria.

In this role, you'll enjoy:

- Meaningful work that supports education, training, innovationand student success
- A supportive and collaborative team setting
- Flexible work arrangements, where applicable
- Exposure to diverse programs, systems and continuous improvement initiatives
- A values‐driven organisation committed to inclusion, wellbeing and quality

About the Role

Reporting to the Enrolment Centre Coordinator, the Enrolment Centre Advisor provides high‐quality, student‐focused enrolment support and advice to prospective and current students, guiding them through the enrolment journey and supporting a positive and seamless student experience.

You will provide accurate information and specialist administrative support across the enrolment process, including enquiries and applications, pre‐training review, training plans, eligibility, fees and payments, student records and related enrolment requirements.



You will also assist students to navigate enrolment systems and processes and work collaboratively with academic and professional staff to resolve individual enrolment matters.

As a key customer‐facing representative of Melbourne Polytechnic, you will engage with students and stakeholders across telephone, digital and face‐to‐face channels, contributing to broader student acquisition, pathway and engagement activities.

What You'll Do

- Provide specialist enrolment information, support and advice to prospective and current students, guiding them from initial enquiry through to enrolment
- Support enrolment activities including applications, pre‐training reviews, Language, Literacy and Numeracy requirements, training plans, eligibility assessments, fees, payments and associated administrative processes
- Assist students to navigate enrolment technology and digital systems, identify individual needs and provide appropriate assistance or referrals to relevant Melbourne Polytechnic services
- Accurately process and maintain student enrolment information, file notes and records across Student Management, Customer Relationship Management and other relevant systems, ensuring data integrity and compliance with approved procedures
- Complete enrolment‐related administrative activities, including eligibility processing, training plan requirements, fees,



payments and cash‐up duties within required service timeframes
- Deliver responsive, professional and student‐focused customer service across telephone, virtual appointments, face‐to‐face interactions, presentations, email, webchat and other approved communication channels
- Apply enrolment policies, procedures, government funding and regulatory requirements, exercising sound judgement and consulting or escalating individual student matters where required
- Collaborate with teaching, administrative, student support and Student Acquisitions teams to resolve enrolment issues, support student pathways and contribute to information sessions and student acquisition activities
- Identify opportunities to improve enrolment processes, systems and workflows, contributing to agreed improvements and consistent service delivery
- Share knowledge, provide practical guidance and support to colleagues and newly appointed Enrolment Centre Advisors, and contribute flexibly to team priorities during peak enrolment periods

What You'll Bring

- Demonstrated experience in a customer service environment, preferably within student enrolment, education, training or a comparable high‐volume service environment
- Demonstrated commitment to delivering high‐quality, student‐focused customer service with a strong focus on achieving positive outcomes
- Strong written and verbal communication skills, with the ability to communicate clearly, professionally and respectfully across telephone, digital and face‐to‐face channels
- Demonstrated ability to communicate effectively with a diverse student cohort and adapt communication approaches to the needs, circumsta

📌 Enrolment Centre Advisor (Melbourne)
🏢 Melbourne Polytechnic
📍 Melbourne