- Long-term position with job security and opportunities for professional growth.
- Work remotely with flexibility from the comfort of your home office.
- Amazing support from both the local and international community.
- Long-term position with job security and opportunities for professional growth.
- Work remotely with flexibility from the comfort of your home office.
- Amazing support from both the local and international community.

Job Title

Strategic Operations & Growth Manager (International Freight Forwarding & Supply Chain)

Location

Remote

Start Date

Immediate

Job Type

Full Time (40 hours per week)

Job Summary

We are seeking a General Manager who will work in an Australian-based international freight forwarding and logistics company entering an exciting phase of growth and expansion.

This role presents a unique opportunity to become a key operational leader within the business, working directly alongside the Founder to help establish and grow a dedicated offshore operations hub that will become a critical component of the company's long-term structure.

This is an ideal opportunity for someone who thrives in entrepreneurial environments, enjoys solving problems, and wants to play a meaningful role in building a modern, customer-focused logistics operation.

Key Responsibilities

Operations Management

- Oversee daily international freight forwarding operations.
- Coordinate FCL, LCL, and air freight shipments.
- Liaise with overseas agents, shipping lines, airlines, transport providers, and customs brokers.
- Monitor shipment progress and ensure operational milestones are met.
- Manage escalations and operational issues proactively.




- Ensure a high standard of customer communication and service delivery.

Customer Service & Relationship Management

- Build and maintain strong customer relationships.
- Provide shipment updates, logistics advice, and practical solutions.
- Deliver a proactive, responsive, and customer-focused experience.
- Support long-term client retention and account growth.
- Drive service standards focused on visibility, communication, and reliability.

Internal Sales & Commercial Support

- Prepare quotations and pricing proposals.
- Support sales activities, customer follow-ups, and solution development.
- Assist with warm leads and relationship-building initiatives.
- Work closely with the Founder to convert opportunities into long-term customer partnerships.
- Contribute to commercial decision-making and business growth initiatives.

Systems, SOPs & Process Improvement

- Develop and refine operational systems, workflows, and procedures.
- Create and maintain Standard Operating Procedures (SOPs).
- Identify opportunities to streamline operations and improve efficiency.
- Implement best practices drawn from industry experience.
- Support the development of a modern, technology-enabled freight forwarding operation.

Leadership & Business Growth





- Lead the establishment and growth of the offshore operations function.
- Help recruit, train, and mentor future team members.
- Develop operational standards, accountability frameworks, and performance measures.
- Serve as a trusted operational partner to the Founder.
- Contribute to the long-term scalability and strategic direction of the business.

Qualifications

Required Skills & Experience

- Strong experience within international freight forwarding and logistics.
- Solid understanding of freight operations, including FCL, LCL, and air freight.
- Exposure to Australian freight forwarding, customs, and quarantine compliance processes.
- Excellent written and verbal English communication skills.
- Robust customer service and stakeholder management capabilities.
- Experience preparing freight quotations and supporting commercial discussions.
- Strong operational planning, organisation, and problem-solving skills.
- Ability to work autonomously and make sound business decisions.
- Proven ability to improve systems, workflows, and operational processes.
- High attention to detail and commitment to service excellence.

Preferred Experience

- Previous experience managing or leading logistics operations teams.
- Experience establishing offshore or remote operational teams.
- Exposure to business process improvement and operational scaling projects.
- Experience within customer-centric logistics or supply chain environments.
- Familiarity with freight management systems and digital operational tools.

Personal Attributes

- Commercially minded wit

📌 Strategic Operations (Perth)
🏢 York Hamilton
📍 Perth