Senior SaaS Technical Support Engineer (Newcastle)

Senior SaaS Technical Support Engineer (Newcastle)

21 Oct
|
Userc Dehradun
|
Newcastle

21 Oct

Userc Dehradun

Newcastle

Collibra is seeking a Senior Technical Support Engineer to join its Australia-based remote team. You will manage customer and partner communications to resolve tickets, assess requests as bugs or features, and ensure SLA-compliant resolutions in a rapid-paced SaaS environment.

You will mentor juniors, coordinate escalations, and contribute to the knowledge base while leveraging AI tools to streamline workflows.

📌 Senior SaaS Technical Support Engineer (Newcastle)
🏢 Userc Dehradun
📍 Newcastle

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