Hybrid Omni Services Lead (Port Phillip City)

Hybrid Omni Services Lead (Port Phillip City)

21 Oct
|
RACV
|
Port Phillip City

21 Oct

RACV

Port Phillip City

RACV Limited is seeking a digitally minded Omni Services Team Lead in Melbourne to lead real-time digital support across live chat, messaging, social, and email. This hands-on role shapes RACV’s omnichannel strategy and improves member experiences in an AI-enabled workplace. You will use data and analytics to optimise journeys, champion digital-first service, and build team capability for AI-driven interactions while maintaining strong risk and compliance discipline.

📌 Hybrid Omni Services Lead (Port Phillip City)
🏢 RACV
📍 Port Phillip City

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