Customer Service Advisor required for an Automotive Smash Repairer. The role requires you to be a vital link between customers and our staff. Your job will be to ensure a high level of customer satisfaction by managing relationships, resolving complaints, and facilitating communication throughout the vehicle repair process. Key responsibilities

Acting as the primary contact for customers having vehicles repaired and providing updates Developing and maintaining robust, long-term relationships with clients Handling enquiries and managing bookings Processing orders, invoices, and payments as well as other administration support required Liaising between customers and management to determine repair timelines Managing a mix of phone, email, and face-to-face interaction About you

Exceptional verbal and written communication skills for dealing with customers, staff, and management A strong understanding of the automotive industry would be preferred Ability to empathize and build trust with clients Competence in using specialized automotive computer software Ability to manage multiple tasks and clients simultaneously

📌 Customer Service Advisor (Brisbane)
🏢 The Bump Shop
📍 Brisbane