Turn customer data into commercial outcomes for some of Australia's best-known brands.

Our client is a customer growth partner. They help businesses use their customer data to make smarter decisions, create better experiences and get stronger commercial results. Much of their work today is in CRM, lifecycle marketing, retention and marketing automation. They're now moving further into Customer Decision Intelligence, helping clients connect their data, decision-making and activation so they can act with more confidence. This role sits right in the middle of that change.

The role You will own the day-to-day relationships across a portfolio of key client accounts. You will be the link between your clients and our clients' data, campaign and delivery teams. You will take customer data, campaign performance and each clients' commercial priorities and turn them into clear recommendations, then make sure the work gets delivered.

The role is about two-thirds data-led account and program management and one-third lifecycle marketing delivery.

What you will do

Manage relationships with client stakeholders across marketing, data, digital, operations and leadership

Run internal meetings, status updates and client communications, and support client presentations

Coordinate data-led CRM and engagement programs

Interpret campaign performance and customer behaviour, and present insights and next steps to clients

Look after data quality and integrity:



spot issues and inconsistencies early, validate audiences and QA campaigns

Help manage lifecycle programs across acquisition, onboarding, nurture, retention, reactivation and advocacy

Brief internal teams clearly and manage timelines, dependencies and risks

Use the data to find growth opportunities and help clients prioritise by commercial value

About you

3-6 years in account management or client services, ideally in a CRM, data, martech or marketing agency or consultancy

Confident managing several clients and cross-functional stakeholders at the same time

Comfortable with customer data and campaign data

A solid grasp of CRM and lifecycle marketing principles

Experience preparing client-facing performance reports and recommendations

Highly organised and detail-focused, with a hands-on approach to getting things done

Curious about data, automation and AI

Bonus points for

Experience with CRM platforms, CDPs, marketing automation tools or dashboards

Clients in health, retail, rapid food, travel, loyalty, membership or multi-site businesses

Experience working alongside data teams

Why join

A lean, collaborative team where your work is visible and makes a difference

Real influence with clients. You will be a trusted advisor, not someone who just passes messages along

A front-row seat as the business grows into decision intelligence and AI-enabled customer engagement

📌 Account Manager (Brisbane)
🏢 People4U
📍 Brisbane