As the

Veteran and Family Wellbeing Centre Manager , you’ll lead the Centre’s daily operations and ensure veterans, their families and the wider Defence community receive coordinated, high-quality support. Reporting to the Head of VFWC Operations, you’ll lead the local team and work closely with internal teams, service providers and community partners.

What you’ll do:

Lead and develop the Centre team

Oversee daily operations, facilities and service delivery

Coordinate client enquiries, support requests and referrals

Connect clients with wellbeing, employment, accommodation and advocacy services

Build strong relationships with ex-service organisations, government agencies and community partners

Drive continuous improvement and client-centred practices

Manage operational risks, compliance and reporting requirements

About the role: As the

Veteran and Family Wellbeing Centre Manager , you’ll lead the Centre’s daily operations and ensure veterans, their families and the wider Defence community receive coordinated, high-quality support. Reporting to the Head of VFWC Operations, you’ll lead the local team and work closely with internal teams, service providers and community partners.

What you’ll do:

Lead and develop the Centre team

Oversee daily operations, facilities and service delivery

Coordinate client enquiries, support requests and referrals

Connect clients with wellbeing, employment, accommodation and advocacy services





Build strong relationships with ex-service organisations, government agencies and community partners

Drive continuous improvement and client-centred practices

Manage operational risks, compliance and reporting requirements

About you: You’re an experienced, approachable leader who can balance operational priorities with empathy and care. You build trusted relationships, communicate confidently and create a positive environment where your team can deliver meaningful outcomes.

Skills and experience:

Five or more years’ experience leading teams and managing service delivery

Strong stakeholder engagement and relationship management skills

Experience managing competing priorities in a complex environment

Demonstrated operational, project and problem-solving capability

Strong written, verbal and reporting skills

Experience in community services, customer-focused support or centre management is highly regarded

Current open Australian driver licence

Blue Card, or the ability to obtain one

An understanding of the Defence and veteran community is desirable

Why work for RSL QLD: Join a supportive, purpose-driven organisation making a genuine difference in the lives of veterans and their families. You’ll also enjoy:

Salary packaging of up to $15,900 per year

Professional development and study support

Three additional days of gifted Christmas leave

Employee discounts through our Perks Hub

An inclusive environment where all voices are valued

📌 VFWC Manager (Maroochydore)
🏢 Rsl Queensland
📍 Maroochydore