Administration Assistant – Mount Isa Recovery Services Employment Type: Full-Time

Why this role matters The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.

Make a Difference Through Your Work Are you organised, reliable and people-focused, with a passion for providing high-quality administrative support?

The Salvation Army is seeking an

Administration Assistant

to join our Recovery Services team in Mount Isa. In this role, you’ll provide essential administrative, financial and client support to help ensure our services operate efficiently and effectively.

You’ll be part of a supportive team where your attention to detail, professionalism and commitment to helping others will make a genuine difference to participants, staff and the wider community.

About the Role As the Administration Assistant, you’ll be a key point of contact for participants, staff and stakeholders, providing professional and responsive administrative support across the service.

Key Responsibilities

Provide efficient

administrative and clerical support

across Recovery Services.

Respond to

referrals and client enquiries , ensuring information is received, recorded and managed appropriately.

Maintain accurate

SAMIS records , data entry and client documentation.





Provide professional and compassionate support to clients via

phone, face-to-face and online enquiries .

Coordinate

transport and other support requirements

for participants.

Support the Service Manager with

financial and administrative processes .

Process

invoices, accounts, bank reconciliations and journal entries

accurately and within required timeframes.

Manage

client fees and Centrepay administration .

Coordinate

purchasing, stationery and general office requirements .

Maintain effective filing, correspondence and record-keeping systems.

Provide

roster and administrative support

as required.

Assist with general

site and office administration

to support the smooth operation of the service.

Contribute to

continuous improvement initiatives

and high-quality service delivery.

Maintain confidentiality and comply with relevant policies, procedures and legislative requirements.

About You You’ll be an organised and proactive administrator who enjoys working with people and supporting a busy service environment.

You’ll bring:

Previous experience in ( 2+ years)

administration, reception or office support , preferably within a community or human services environment.

Solid organisational and time-management skills.

Excellent attention to detail and accuracy.





Confidence working with financial administration, invoices and reconciliation processes.

Strong communication and interpersonal skills.

The ability to manage competing priorities and work effectively as part of a team.

Experience with client management systems such as

SAMIS

is highly regarded.

A professional, respectful and compassionate approach when working with participants and stakeholders.

A commitment to the values and mission of

The Salvation Army

What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

Remote Area Housing Benefit to employees who live and work in the area up to $31,800 tax free)

Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.

Flexible working arrangements.

Access to EAP and health & wellness initiatives incl Fitness Passport

Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)

Ongoing training and development opportunities that enhance on the job skills and proficiency.

Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this beli

📌 Administrative Officer (Mount Isa City)
🏢 The Salvation Army Australia
📍 Mount Isa City