At Simply Helping, our mission is to add value, meaning and dignity to the lives of others by providing flexible, person-centred care and support in an environment of safety and trust. We are seeking a passionate and organised Care Coordinator to join our growing team and play a vital role in supporting older Australians and people living with disability.

This is an opportunity to work with a respected and values-driven organisation that genuinely cares about its clients, employees, and community. This a full time role working from our Torquay office.

About the Role As a Care Coordinator, you will be responsible for coordinating safe, responsive, and person-centred services that meet each client's individual needs, goals, and preferences. You will act as a key point of contact for clients, families, support workers, and other stakeholders to ensure services are delivered to the highest standard.

Key Responsibilities

Coordinate and review person-centred care plans

Schedule and monitor client services and support

Liaise with clients, families, support workers, and external stakeholders

Support client onboarding and service commencement

Monitor service quality and identify opportunities for improvement

Assist with recruitment, onboarding and training of support workers

Maintain accurate client records and documentation

Support operational and administrative functions as required

Escalate service risks and concerns appropriately to management

What We’re Looking For You are a compassionate and organised professional who thrives in a fast-paced environment and enjoys building positive relationships with clients and colleagues.

Essential Skills and Experience





Strong communication and interpersonal skills

Excellent organisational and problem-solving abilities

Ability to manage competing priorities and work autonomously

Experience working with diverse stakeholders

Proficiency in Microsoft Word, Excel and SharePoint

Commitment to person-centred service delivery and quality outcomes

Qualifications We welcome applicants with:

Diploma in Community Services and a minimum of three years' case management experience; or

Bachelor's degree in Social Work, Behavioural Science or a related discipline; or

Nursing qualifications and relevant industry experience.

Mandatory Requirements

Current Australian Driver's Licence

Current Working with Children Check

Current NDIS Worker Screening Check

Current First Aid Certificate

Evidence of Flu Vaccination

Evidence of COVID-19 Vaccination

Why Join Simply Helping? At Simply Helping, our values guide everything we do:

Integrity

Connection

Accountability

Respect

We offer

A supportive and team-oriented team environment

Meaningful work that positively impacts people's lives

An organisation committed to diversity, inclusion and equality

The opportunity to contribute to quality outcomes for vulnerable members of our community.

Diversity and Inclusion Simply Helping is committed to creating a diverse and inclusive workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people living with disability.

Note: A satisfactory screening process, including checks relevant to the role, will be required prior to appointment.

📌 Care Coordinator (Torquay)
🏢 Simply Helping
📍 Torquay