Capital SMART – Customer Service Officer We have an exciting opportunity for a Customer Service Officer to join the team at SMART Brookvale. This position will also at times require travel to our Lane Cove site for assistance.

You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands.

Permanent position, Monday to Friday. 7.30am - 4.00pm

Your role will include:

Greeting and checking in customers as they arrive for their assessment

Providing clear and up-to-date information about vehicle repairs

Maintaining a welcoming and professional customer environment

Managing the vehicle return process and addressing any customer concerns

What we're looking for:

Experience in a customer-facing, fast-paced environment

Strong communication skills with the ability to build rapport in person and over the phone





Highly organised with excellent attention to detail

A team player committed to delivering outstanding customer service

Full Australian working rights

Own vehicle and valid NSW drivers licence

What's in it for you?

Promote from within culture with real career pathways

Annual performance-based reviews and service awards

Team incentives including BBQ lunches, gift cards and end of year Christmas function

Referral bonus up to $2,000

Uniforms provided

60+ sites across Australia and New Zealand

Capital SMART is an equal prospect employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

📌 Full-Time Customer Service (Sydney)
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📍 Sydney