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Technical Support Advisor

role at

City Facilities Management Australia

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The Prospect This

6-month fixed term role

offers a proactive, motivated and tech-savvy team player the opportunity to join a dynamic high-performing team. You will support our partners—Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores. This is a

Part Time opportunity working 4 days on and 4 days off (4.30pm - 9.30pm) .

Your key responsibilities

Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners

Work in a control room environment, monitoring alarm systems

Manage high volume of outbound calls to field technicians and stores

Accurately enter data

Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre

You will be required to have





Demonstrated experience using multiple systems concurrently

A high level of attention to detail

Customer service experience within a Contact Centre environment - preferred

Previous experience in a Technical Support or service role - preferred

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals.

Seniority level

Entry level

Employment type

Part-time

Job function

Administrative, Customer Service, and Information Technology

Industries

Facilities Services and Office Administration

📌 Technical Support Advisor (Newcastle)
🏢 City Facilities Management Australia
📍 Newcastle