Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH Duration: 6-Month Contract ( October 2026 - April 2027) Pay Rate: $40.00/hr + Super

Location: Melbourne CBD

Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH

Duration: 6-Month Contract ( October 2026 - April 2027)

About the Opportunity

We are recruiting on behalf of a major general insurance provider for dedicated Customer Service Consultants to join their high-performing Melbourne CBD team. If you bring solid general insurance experience and excel in a fast-paced environment, this role offers an ideal balance of hybrid flexibility, structured support, and varied daily tasks. What You'll Be Doing

You will manage member interactions across multiple channels: Inbound Phone Service (60%): Assist members with policy enquiries, coverage details, and recent policy setups.

Workflow & Written Requests (20%): Process email submissions, online referrals, and social media queries through internal workflow systems.

New Business & Sales (10%):



Handle inbound enquiries from prospective members looking for new coverage.

Outbound Support (10%): Complete non-sales follow-ups to ensure documentation and enquiries are fully resolved.

Hours & Location

Operating Hours: Rotating shifts between 8:00 AM - 8:00 PM , Monday to Friday.

Training & Buddying: 2 weeks of full-time in-office training and hands-on buddying with experienced team members in Melbourne CBD to set you up for success.

Hybrid Split: 3 days in the Collins Street office, 2 days working from home.

Key Requirements

Insurance Experience: Prior background in general insurance (policy admin, claims, or contact centre) is essential.

Communication: Clear, articulate verbal phone skills and concise written communication.

Tech Proficiency: Comfortable navigating workflow platforms, CRMs, and multiple screens simultaneously.

Availability: Able to start on 26 October 2026 and work a rotating 8am-8pm roster.

📌 customer service specialist (Melbourne)
🏢 Hr Partners
📍 Melbourne