On behalf of our client, a leading domestic insurer, we are seeking a energetic

State Manager

to lead and transform their Home Assessing operations based in Sunshine.

This key leadership role gives you direct oversight of

3 core operational teams :

10 Minor Assessors

6 Moderate Assessors

The entire On-Road & Field Assessing Cohort

You will be responsible for setting strategy, driving team capability uplift, and managing key supplier and repairer relationships to ensure high-quality service and commercial performance.

Key Responsibilities Capability Uplift & Leadership:

Mentor direct reports and establish structured training rhythms to elevate technical expertise across the entire assessing cohort.

Supplier & Network Management:

Work alongside procurement teams to liaise with suppliers, vet repair networks, monitor KPI performance, and ensure adequate regional coverage.

Operational Control:





Serve as the final escalation point for complex technical claims, disputes, and compliance matters.

Performance Rhythms:

Oversee operational risks, OH&S; standards, and repair network efficiency to hit corporate targets.

What You'll Need 5+ years of senior leadership experience

in Home Assessing, Building Repair, or Restoration.

Demonstrated background in

upskilling and coaching

multi-tiered assessing teams.

Strong commercial acumen with hands-on experience

managing external suppliers

and contractor networks.

Outstanding negotiation and stakeholder engagement skills.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 State Manager (Port Phillip City)
🏢 Randstad - Banking & Financial Services
📍 Port Phillip City