Contact Centre Engineer (NICE CXone) *Multiple Positions*

FinXL IT Professional Services – Brisbane QLD Contact Centre Engineer (NICE CXone) *Multiple Positions* Lead a critical enterprise migration for a major national organisation. About the Engagement

FinXL are seeking multiple Senior Contact Centre Engineers with strong NICE CXone expertise to join our team within a major enterprise migration program. In this role, you will play a key technical role in transitioning a large-scale client from a legacy Webex Contact Centre environment over to NICE CXone. As a Senior Contact Centre Engineer, you will be responsible for end-to-end technical delivery-working closely with Solution Architects, Project Managers, Support Teams, and third-party vendors. You will manage both pre- and post-deployment activities and may act as the Technical Lead across various deployment streams. About FinXL IT Professional Services

FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. Key Responsibilities

Migration & Engineering:

Lead technical design, configuration, and implementation activities to migrate contact centre operations from Webex to NICE CXone. Technical Leadership:

Serve as a Technical Lead when required, guiding junior engineers, cross-functional teams, and third-party vendor resources. Solution Architecture & Requirements:

Gather business requirements, produce detailed technical documentation, and design end-to-end call flows. Integrations & Testing:





Develop and manage Web Services and API integration's. Build, execute, and document comprehensive test plans and test cases. Stakeholder Collaboration:

Partner closely with Pre-sales, Solution Architects, PMO Project Managers, and Support Teams to ensure seamless solution delivery. Key Requirements & Skills

Essential Criteria

Contact Centre Experience:

Strong hands-on technical solution delivery experience within up-to-date Contact Centre environments. NICE CXone Expertise:

Proven experience configuring, deploying, and migrating contact centre solutions using the NICE CXone suite. Migration Exposure:

Hands-on experience working with legacy migrations (exposure to Webex Contact Centre is highly advantageous). Call Flow & API Development:

Strong track record in call flow design, documentation, and Web Services / API development. Testing & Quality Assurance:

Demonstrated ability to develop test cases, execute test plans, and document migration results. Domain Knowledge:

Deep understanding of Contact Centre domain operations, including Workforce Management (WFM) and Reporting functions. Soft Skills & Operational Attributes

Strong written, verbal, presentation, and technical writing skills. Ability to work autonomously as part of a geographically distributed team. Strong problem-solving capabilities with a flexible, adaptable approach. What's On Offer?

Initial 12 months' contract, with a view to extend Located in north-west of Sydney Hybrid working arrangement (2-3 days in the office) Lead a critical enterprise migration for a major national organisation. Work alongside leading Solution Architects, PMO leaders, and enterprise technology partners.

📌 Contact Centre Engineer (Brisbane)
🏢 FinXL IT Professional Services
📍 Brisbane