Link to role presentation video also accessible here: share/9389603a1f5b4a678586ea47859332ed Thanks for stopping by and learning more about this role at Sitemate ✨️ We’d love to hear from you Overview

We’re looking for an SMB Customer Success Manager to join our Sydney team and help drive customer activation, retention, and growth across a portfolio of customers across the built world industries. You’ll be the trusted day-to-day partner for customers after they’ve signed, guiding them through onboarding, ensuring they’re getting value quickly, and helping them embed Sitemate’s products into real-world workflows. This role is ideal for someone early in their tech career who enjoys working with people, solving problems, and learning fast. You’ll collaborate closely with Sales, Account Management, Support, and Product to remove blockers, improve customer outcomes, and share feedback that shapes what we build next. Success in this role looks like: healthy accounts, strong adoption, happy customers, and clear action plans for improving usage and reducing churn risk. Employment: Salary: OTE Remuneration: AU$100,000 (incl. Super)

Base Salary: AU$90,000 (incl. Super)

Commission: AU$10,000 (incl. Super)

About Sitemate: Sitemate is the front line AI company for the built world. We build software and AI agents for construction, engineering, manufacturing, and energy companies, helping field teams capture work as it happens and the business turn that activity into structured, auditable records. The Sitemate platforms include Dashpivot, Gearbelt, the Sitemate App, and Flowsite, and Sitemate’s AI agent is called Storm. Storm is our AI agent layer, working underneath Dashpivot, Gearbelt, the Sitemate App,



and Flowsite to turn what happens in office into structured, auditable records. We’ve achieved strong product-market fit - generating thousands of current monthly leads through word-of-mouth and organic marketing alone. Backed by Blackbird, Australia and New Zealand’s #1 venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting-edge product design to build tools that modernise one of the world’s largest and most essential industries. Life at Sitemate At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day. We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51. Our Core Values Our core values dictate “how we work”. We believe that basic human values such as honesty, trust and integrity are required to simply ‘get in the door’.



Our values are designed to help us determine if an already great person, will be a great fit at Sitemate. Handle with Care:

Handle with thought and care, decisions are considered and consciously delivered

Everything Engineered:

Everything engineered, intentional, planned and systematic

Quality Certified:

Do it well, with attention to detail and accuracy, or don’t do it at all

Fast Tracked:

Fast, incremental, and constant delivery of change

High Vis : A high visibility, transparent and open environment

Rain, Hail or Shine:

Show up for your team, your customers and yourself

Learn more about our values: Read: On Sitemate's Values, Culture and DNA

Listen: Unleashing your Zilla

On scaling Sitemate, diversity, and culture

What We Offer Competitive, performance-based remuneration

Equity options

- own a piece of what you’re helping to build

20 days paid annual leave , plus sick, carer’s, and compassionate leave

Parental leave

- 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)

Learning & Development

- professional growth budget and transparent career plans

Laptop and home office setup budget

Flexible work

- a hybrid rhythm, with 2 to 3 days in office depending on the role, 2 WFH each week - with the flexibility to work from anywhere for several weeks a year

Community & Connection

- weekly catered lunches, global offsites, and “Life Story” sessions

Sydney HQ perks

- rooftop garden, wellness centre, showers, and cycle storage in Haymarket

Equal Opportunity We’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnici

📌 Customer Success Manager, SMB (Sydney)
🏢 Sitemate
📍 Sydney