Manager, Strategic Customer Insights Sydney $AUD 110-130,000 + Super (Negotiable) - (posted Jul 14 2026)

Job Spec:

Love managing big client relationships and delivering research that genuinely influences business decisions?

Join a highly regarded insights consultancy that's built its reputation on developing long-term partnerships with some of Australia's most recognised brands. Combining strategic thinking, commercial acumen and rigorous research, they help clients better understand their customers, strengthen experiences and make smarter business decisions.

They're now looking for a Research Manager to join the team supporting one of the firm's largest and most established client accounts.

Working alongside an experienced Client Director, you'll become a trusted day-to-day partner, leading ongoing research programs and working closely with stakeholders across insights, marketing, customer experience, product and strategy.

The Chance This is a fantastic opportunity for someone who enjoys becoming an extension of their client's team.

Rather than juggling lots of smaller accounts, you'll develop deep knowledge of one major client, managing a broad program of quantitative research that spans customer experience, advocacy, brand and strategic insight.

You’ll:

Lead end-to-end quantitative research projects from proposal through to delivery

Deliver CX, NPS, customer advocacy and brand tracking programs

Translate complex data into clear, commercially relevant recommendations

Build trusted relationships across a large, multi-stakeholder client environment

Present insights that influence customer, product and commercial strategy





Support and mentor junior team members while working closely with senior client leaders.

About You

Around 4+ years' experience

in market research or customer insights

Experience working on a

major client account

or supporting a large, complex organisation with multiple stakeholder groups

Strong experience delivering

CX, NPS, customer advocacy, brand tracking or other ongoing research programs

Exposure to sectors such as

financial services, retail, telecommunications, insurance or other customer-centric industries

Excellent project management skills and a strong quantitative research foundation

Confidence presenting insights and building long-term client relationships

A collaborative, commercially minded approach and genuine passion for delivering exceptional client service.

What's on Offer?

The opportunity to become deeply embedded within a flagship client partnership

Meaningful strategic work with direct exposure to senior stakeholders

Mentoring from experienced client leaders and clear career progression

A collaborative, supportive and high-performing culture

$110,000-$140,000 + Super (Negotiable) , flexible working and 26 days annual leave.

About Resources Group Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

Who to contact: Please contact Rowan Haylett at Resources Group on

to discuss things further, or email ****@resourcesgroup.com

📌 Manager, Strategic Customer Insights (Sydney)
🏢 Resources Group
📍 Sydney