Job Description

Pro-Invest Hotel Operating 7 Pty Ltd

Position: Hotel Manager
Location: Sydney NSW
Job Type: Full Time | 38 hours/week

EVT Connect Hospitality is a global asset management and investment firm specialising in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognised hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton & Sebel. Holiday Inn Express Sydney Airport is a modern hotel conveniently located just minutes from Sydney’s Domestic and International Airport terminals. Designed for both business and leisure travellers, the hotel offers comfortable, well-equipped rooms, complimentary breakfast, and high-speed Wi-Fi to ensure a seamless and effective stay. Guests also benefit from easy access to Sydney CBD and nearby attractions, making it an ideal choice for short stays, stopovers, and business trips.

Job Brief

As the Hotel Manager (HM), you will be responsible for leading and managing the day-to-day hotel operations, including any service provider relationships including housekeeping, cleaning functions and Food and Beverage operations- to ensure the achievement of established quality and guest service standards, profit goals and colleague engagement. Adhere to IHG brand standards and local government regulations concerning hotel emergency procedures, safety, and any other regulatory requirements. Deliver a guest experience that is unique and brings the brand to life, while driving superior performance in key hotel metrics.
Our Service Style, Mission Made Easy,



is built upon three Service Behaviours that drive everything we do:

- Be Ready we know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
- Be Engaging our guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm and purposeful.
- Be On It We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

Responsibilities - Financial Returns

- As required, assist the Head of Operations Support & HIEX and Group Financial Controller in the development, implementation and monitoring of financial and operational plans for the hotel in the pre opening and post-opening period.
- Provide regular direction to and manage hotel operating departments.
- Participate in the preparation of the annual departmental operating budget and financial plans.
- Monitor budgeted expenses and directly control labour costs and all operational expenses (with the exception of sales and marketing expenses)
- Work with the Revenue Centre and Finance and Business Support to contribute to and review trading forecasts.




- Understand the dynamics of the local market and demand generators and cascade relevant information to the Revenue Centre
- Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximise financial returns.
- Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.

People

- Direct day to day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
- Ensure colleagues have been appropriately trained in compliance with brand standards, service behaviours, WH&S; and governmental regulations. Ensure staff have the tools, training and equipment to carry out job duties.
- Continuously review business needs, both short and long term and strategically identify opportunities for alignment of resource and talent, together with identifying future talent needs.
- Actively participate in training sessions and ensure that any pre and post course work is completed by the due date.
- Oversee recruitment, selection and on-boarding of colleagues in line with company and legislative guidelines.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Ensure all colleagues participate in and receive feedback during the performance management cycle.
- Recommend and/or initiate disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.

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