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Atturra is seeking an experienced and motivated ServiceNow Platform Architect to join our growing ServiceNow practice.

This role is ideal for a certified ServiceNow architect who is passionate about helping organisations move beyond traditional ITSM and leverage the platform to design and deliver end-to-end workflows across their entire business and technology landscape.

You will operate as a senior technical leader, combining hands‑on delivery with architecture ownership and pre‑sales solutioning. While this role aligns to a principal‑level capability, we are open to individuals who may have taken different paths to get there — particularly those with strong architectural thinking, curiosity, and a desire to grow.

Responsibilities:

- Act as the technical design authority for ServiceNow implementations, owning end-to-end solution architecture including platform security
- Design scalable, secure, and maintainable solutions aligned to:
- ServiceNow best practices and roadmap
- Government and regulatory requirements
- Own architectural decisions across:
- Integrations
- CMDB
- Security and access controls
- Performance and scalability

Hands-On Delivery

- Contribute directly to delivery, balancing architecture leadership with hands‑on implementation
- Ensure solutions are practical, implementable, and aligned to real customer outcomes

Enterprise Workflow Design

- Help customers design and implement workflows that extend across both business and technology domains
- Move beyond ITSM and support adoption across broader ServiceNow capabilities and enterprise use cases
- Translate business challenges into platform‑enabled solutions that deliver measurable value
- Lead requirements and co‑design workshops with business and technical stakeholders
- Operate as a trusted technical advisor to senior stakeholders
- Contribute to pre‑sales activities including:
- Technical inputs to proposals and estimates




- Customer presentations and bids
- Support the shaping of solutions that align to customer outcomes and Atturra capabilities

Quality & Security Ownership

- Ensure solutions meet defined quality standards and architectural guardrails
- Identify and mitigate technical and security risks early in the delivery lifecycle
- Support the growth and maturity of the ServiceNow practice through:
- Development of reusable assets and architectural patterns
- Coaching and mentoring of consultants and developers
- Contribute to a culture of technical excellence and continuous learning

Working Conditions:

- Permanent full time or contract
- Open to all major locations e.g., Sydney/Canberra/Melbourne/Brisbane/Perth

What will make you successful in this role?

- Strong experience working on the ServiceNow platform in an architect or lead technical role
- Ability to balance architecture leadership with hands‑on delivery
- Experience working in customer‑facing consulting environments
- Solid facilitation skills for requirements and co‑design workshops

Architectural Thinking

- Deep understanding of:
- ServiceNow platform architecture
- Integrations and data modelling
- Security, performance, and scalability
- Ability to design solutions that connect workflows across enterprise systems and functions

Mindset & Approach

- A platform‑first thinker who sees ServiceNow as more than ITSM
- Passion for helping customers transform how work gets done
- Strong communication skills and ability to engage diverse stakeholders
- Growth mindset with a willingness to continue developing capability

Mandatory Requirement:

- ServiceNow Certified Technical Architect (CTA)

Highly Desirable:

- Experience with ServiceNow NowCreate methodology
- Experience across one or more of:
- Customer Service Management (CSM)
- Public Sector Digital Services (PSDS)
- Core Business Suite (CBS)
- Workflow Data Fabric (WDF)
- Exposure to government or highly regulated environments

Eligibility & Clearance:

- Austra

📌 ServiceNow Solution Architect (Brisbane)
🏢 Atturra
📍 Brisbane