Technical Manager - General Liability Claims

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Due to exciting growth within our General Insurance division, Gallagher Bassett is seeking a highly experienced Technical Manager to support our General Liability and Medical Negligence teams. In this key leadership role, you will provide technical oversight and guidance across complex claims, ensuring consistency, accuracy and compliance in coverage interpretation and decision‑making.

You will act as a trusted technical advisor to claims teams, supporting the resolution of complex matters, strengthening governance, and contributing to improved claims outcomes across the portfolio. This role plays a critical part in mitigating dispute risk and protecting the financial integrity of the scheme.





How you’ll make an impact

On a day to day basis, you will:

- Interpret and analyse insurance policies to determine coverage, exclusions and liability across complex claims.
- Provide expert technical advice to claims teams on policy interpretation, coverage positions and dispute risk.
- Act as the primary escalation point for complex coverage queries and technical referrals.
- Support claims teams in developing and negotiating settlement strategies.
- Ensure consistent and compliant application of policy language, relevant legislation and scheme requirements.
- Build and maintain strong relationships with internal stakeholders, clients and external partners.
- Identify trends, emerging risks and coverage issues and provide recommendations to mitigate exposure.
- Contribute to continuous improvement initiatives to enhance claims quality, consistency and efficiency.
- Coach and develop claims professionals to strengthen technical capability across the business.

About you

We are looking for highly experienced technical claims specialists with deep expertise in general insurance, particularly within General Liability. You bring strong analytical capability, commercial acumen and the ability to influence outcomes across multiple stakeholders.

We’re looking for:





- Extensive experience in general insurance claims with strong technical expertise in coverage interpretation.
- In‑depth knowledge of General Liability claims.
- Strong understanding of insurance policy wording, exclusions, endorsements and relevant legislation.
- Proven ability to manage complex coverage issues and provide defensible recommendations.
- Excellent stakeholder management and communication skills.
- Experience coaching and developing technical capability within claims teams.
- Strong analytical and problem‑solving skills with sound commercial judgement.
- Ability to manage competing priorities and complex workloads.
- Proficiency in Microsoft Office and claims management systems.

What we can offer you:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Opportunities for career growth and professional development.
- A collaborative environment where your contributions are valued.
- Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages
- Collaborative working environment – friendly, flexible and supportive working setting which is built around great team support and rewarding opportunities
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more

Gallagher Bassett is an equal opportunity employer and encourages applications from all backgrounds.

Agency candidates will not be considered for this position.

You must have the right to live and work within Australia to be considered for this op

📌 Technical Manager (Sydney)
🏢 Gallagher Bassett
📍 Sydney