Client Success Manager | High-end E-commerce Digital Agency Sydney (Redfern) | Hybrid

A quick-growing Shopify Plus specialist agency working with some of Australia's most well-respected brands is looking for a Client Success Manager to own delivery across multiple client projects and retainers, ensuring they land on time, on budget, and to a high standard.

You'll be the primary point of contact for clients, guiding e-commerce growth strategy alongside project delivery, and working closely with internal design and engineering teams.

What you’ll do

Own multiple concurrent client projects/retainers end to end

Act as primary client contact, gathering requirements and setting expectations

Identify and guide e-commerce growth levers: CRO, AOV, retention, revenue

Establish and monitor timelines, milestones, and deadlines





Collaborate with leadership on project budgets and financial tracking

What they’re looking for

3+ years in an agency environment, strong project delivery track record

Experience with Shopify or e-commerce platforms

Strong negotiation, influencing, and stakeholder management skills

A background or strong interest in design/UX principles

Excellent written and verbal communication, high attention to detail

Hybrid working, genuine ownership of client relationships, and exposure to some of Australia's best DTC brands.

Hybrid working, genuine ownership of client relationships, and exposure to some of Australia's best DTC brands.

📌 Client Success Manager (Sydney)
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📍 Sydney