We're exclusively partnering with a well-established community services organisation to appoint a

part time

ICT Support Officer in Brisbane's south. This role is focused on the joiner and leaver side of IT, which takes up the majority of the week. You'll set recent starters up with their accounts, access and devices so they're ready to go from day one, and make sure departing staff are offboarded cleanly and securely. The rest of your time is spent on the service desk, working through the ticket queue and resolving day-to-day support requests. You'll report to the ICT Team Leader and work as part of a wider ICT team. This is a role for someone who is organised and process-driven, takes care with the detail, and gets satisfaction from doing a repeatable job properly every time.

Key responsibilities

Manage the end-to-end onboarding of new starters, including accounts, access and devices

Offboard departing staff, removing access and recovering equipment

Set up and manage user accounts, permissions and group policy with security and privacy in mind

Provision and manage devices through Intune

Work through the ticket queue, providing first and second line support within agreed SLAs

Support Microsoft 365, Teams, SharePoint, OneDrive and Salesforce users

Keep processes and documentation up to date

About you

Organised and methodical, with strong attention to detail

Comfortable working through a steady workload without being chased





Careful and discreet with access and sensitive information

A explicit communicator who makes new starters feel supported

Works well on your own and as part of a team

Essential experience

User account and access management across a Microsoft environment

Device provisioning and management through Intune

Microsoft 365 support, including Teams, SharePoint and OneDrive

First and second line service desk support

Salesforce support

Why you'll want to join

A part-time role with a clear focus and a steady rhythm

The chance to contribute to an organisation doing meaningful work in the community

Exposure to a broad Microsoft and Salesforce environment

Scope to improve how onboarding and offboarding are run

Additional information

Part-time, based in Brisbane's South

Fixed-term contract

Network, telecommunications and vendor management experience, Azure, Power Automate and ITIL Foundation are all highly regarded

National police check and Working with Children Check required

Align Talent is committed to connecting great candidates with opportunities where diverse perspectives are valued. Teams with different ideas and experiences are more creative, effective, and innovative. If this role excites you but you don't meet every point on the job description, applications from all qualified candidates are encouraged - skills, curiosity, and enthusiasm matter most.

📌 IT Support (Brisbane)
🏢 Align Talent
📍 Brisbane