AIA Australia is seeking a General Manager, Customer to shape and lead our customer experience, engagement and wellbeing strategy. You will champion a customer-first culture, embed the voice of the customer in decisions, and drive enterprise-wide outcomes across channels and partnerships. Reporting to the Chief Customer Operations and Claims Operations Officer, you will influence executive and board-level decisions while guiding governance, risk and remediation for customer outcomes across a
📌 Head of Customer Experience (Canberra)
🏢 Aia
📍 Canberra