Melbourne, Australia

Sydney, Australia

Western Australia, Australia

Brisbane, Australia

South Australia, Australia - Remote

Queensland, Australia

Victoria, Australia - Remote

New South Wales, Australia - Remote

Full time

R14829

About Us Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold

in how we dream and innovate

Responsive

to feedback, challenges and opportunities

Accountable

for results and best in class outcomes

Visionary

in future focused problem-solving

Exceptional

in execution and impact

The Role Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.

The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing,



technical environment.

Your day-to-day Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need)

Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email Advise customers regarding the product's proper use and address specific systems issues

Manage product escalations, act as a liaison between customers, and various levels of tiered support

If needed, work as part of our wider team assisting customers during installations and configuration

What you bring to the team Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking)

Experience in problem analysis and resolution of software problems

Ability to handle customers professionally across all interfaces

Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success

Proven ability to function in a self-directed environment and also to cooperate with team members

Nice to have Experience with Linux is beneficial

Innovative thinker who is positive, proactive,



and readily embraces change

Ability to quickly develop as subject matter expert in areas of Proofpoint technologies.

Why Proofpoint At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

Competitive compensation

Comprehensive advantages

Career success on your terms

Flexible work environment

Annual wellness and community outreach days

Always on recognition for your contributions

Global collaboration and networking opportunities

Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to

.

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Proofpoint's BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, coll

📌 Technical Support Representative (Newcastle)
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