Gemelli Group | Gold Coast & Brisbane

Salary: $100,000–$110,000 + KPI-Based Performance Bonuses

Full-Time | Senior Hospitality Management

Multi-Venue Restaurant Operations Manager

About Gemelli Group Gemelli Group is an established and growing hospitality group with a portfolio of successful restaurants across the Gold Coast and Brisbane.

We are passionate about delivering exceptional Italian dining experiences, with a strong focus on quality food, genuine hospitality, outstanding service and creating memorable experiences for our guests.

As our group continues to grow, we are seeking an experienced, driven and hands-on

Multi-Venue Restaurant Operations Manager

to lead our restaurant teams, strengthen operational performance and maintain consistently high standards across our venues.

About the Role This is a highly operational, service-focused leadership position suited to someone who thrives in a fast-paced restaurant environment and leads from the floor.

Working closely with senior management, you will oversee the day-to-day operations of multiple restaurants, with a particular emphasis on

front-of-house service delivery, leadership development, guest experience and operational consistency.

This is not a traditional Monday-to-Friday office role. While administrative, reporting and strategic responsibilities form part of the position, the majority of your time will be spent working directly within our venues, particularly during evening services, weekends and peak trading periods.

You will be responsible for supporting and developing Restaurant Managers, ensuring consistent service standards and driving accountability and operational excellence across the group.





The position will be based primarily on the Gold Coast, with regular travel to our Brisbane venues required.

Key Responsibilities Service Excellence & Venue Operations

Maintain exceptional front-of-house service standards across all assigned venues.

Be actively present during busy restaurant services, supporting teams and leading by example.

Ensure consistently high standards of guest experience, hospitality and service delivery.

Identify opportunities to improve service efficiency, floor operations and overall venue performance.

Monitor and improve service procedures, presentation and operational consistency.

Proactively manage guest feedback, complaints and service recovery.

Conduct regular venue inspections, operational reviews and service assessments.

Ensure company policies, procedures and operational standards are consistently implemented.

Leadership & Team Development

Provide ongoing leadership, coaching and support to Restaurant Managers and front-of-house management teams.

Hold venue management teams accountable for performance, operational standards and service delivery.

Identify training opportunities and implement structured improvements across the group.

Support recruitment, onboarding, performance management and employee development.

Build a positive,



professional and high-performing team culture.

Develop robust management teams capable of operating independently to a consistently high standard.

Address performance concerns proactively and implement appropriate corrective action.

Commercial & Operational Performance

Monitor venue performance against revenue, labour and operational targets.

Work closely with Restaurant Managers to improve labour efficiency, rostering and overall productivity.

Review operational KPIs and implement strategies to improve results.

Identify opportunities for cost control without compromising service standards or guest experience.

Support the implementation of group-wide operational initiatives, systems and procedures.

Monitor restaurant performance and provide regular updates and recommendations to senior management.

Assist in developing and executing strategies to improve profitability, operational efficiency and long-term business performance.

About You We are seeking an experienced hospitality professional with a strong background in

full-service, à la carte restaurant operations , exceptional front-of-house leadership skills and a genuine passion for delivering outstanding guest experiences.

Essential Requirements

Minimum 2 years' experience in a similar multi-venue or multi-site restaurant operations management role.

Proven experience in full-service, sit-down restaurants, ideally within premium casual dining or high-volume à la carte environments.

Extensive front-of-house service knowledge, including floor management, guest experience, service standards and service recovery.

Demonstrated experie

📌 Multi-Venue Restaurant Operations Manager (Gold Coast)
🏢 Gemelli Italian
📍 Gold Coast