About the company Aidacare is one of the leading players in theHealthcare Equipment Industry, we pride ourselves on our commitment toexcellence, innovation, and customer satisfaction. Aidacare has 1,300 staff andover 90 locations across all states and territories in Australia.
About the role In thisrole, you will act as a frontline troubleshooter, providing excellent salesskills and resolving issues to customers over the phone or email. You will helpbuild positive customer relationships with Aidacare by offering an exceptionalfirst impression, with superior administration skills and stellar customersupport.
Role Title:
Customer Service Consultant
Location:
Geebung, Queensland, Australia
Hours:
Monday –Friday, Full Time Permanent
Reporting:
Customer Service Team Leader
Essential Skills & Qualifications
Previous customer service orindustry experience preferred, but not essential
Adept at navigating computer systems to manage customer interactions and records
Ability to analyse situations and think critically to find solutions to customer issues
Excellent verbal and written communication skills
Ability to remain composed in a fast-paced work environment and under pressure
Duties & Responsibilities
Resolve customer issues and concerns in an efficient manner
Learn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experience
Assist customers with accurate andtimely order placement, tracking, and processing
Foster strong and positive relationships with customers to encourage loyalty and repeat business
Provide excellent customer service overthephone and on emails making a great first impression in every case
Employee discounts on Aidacarehealth equipment products and services
Quarterly incentive scheme
Employee Assistance Program tosupport mental wellness
Benefits package includes discountsfor retail, insurance, gym and more
Comprehensive training program toequip you with the necessary skills and knowledge
Benefits
Employee discounts on Aidacarehealth equipment products and services
Quarterly incentive scheme
Employee Assistance Program tosupport mental wellness
Perks package includes discountsfor retail, insurance, gym and more
Comprehensive training program toequip you with the necessary skills and knowledge
📌 Customer Service Consultant (Brisbane)
🏢 Aidacare
📍 Brisbane
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