Herrenknecht is a world-leading supplier of mechanized tunnelling and mining technology and equipment, delivering innovative solutions for the construction of tunnels and underground infrastructure projects worldwide.

As the Australian subsidiary of the global Herrenknecht Group, Herrenknecht Australia provides specialist technical, operational, and engineering support to tunnelling and mining projects across Australia and New Zealand. Our experienced team works closely with clients throughout the project lifecycle, from planning and machine delivery, site assembly, commissioning, operation, maintenance through to project completion and demobilization. Our in-house engineering expertise enables us to develop practical solutions to complex challenges associated with tunnel construction and underground works.

We are currently seeking an experienced and motivated

Service Manager – Tunnelling, Drilling & Mining Projects

to join our Australian team, based at our Brisbane Head Office.

About the role The Service Manager is responsible for the strategic planning, coordination, and delivery of tunnelling, pipe jacking, horizontal directional drilling and mining projects across Australia & Recent Zealand. This role oversees workforce planning, project execution, technical coordination, logistics, budgeting, and site operations associated with tunnelling, drilling and mining equipment.

Working closely with clients, project teams, and Herrenknecht Headquarters, the

Service Manager

will ensure projects are delivered safely, efficiently, on schedule, and within budget while maintaining the highest standards of quality, safety, and operational excellence.

This role requires strong leadership, commercial awareness,



and a hands‑on understanding of tunnelling, drilling, mining, and heavy equipment operations.

Responsibilities Operational Management Strategically manage workforce forecasting and labour logistics to support tunnelling, drilling and mining projects across Australia

Plan, coordinate, and oversee the deployment of Herrenknecht field supervisors, technicians, and specialist personnel

Ensure adequate manpower resources are available to support TBM assembly, commissioning, operation, maintenance, and project execution

Develop and implement operational plans to optimise resource allocation and project performance

Support multiple project sites simultaneously while maintaining operational efficiency and service excellence

Project Delivery & Management Support the delivery of tunnelling, drilling and mining equipment from initial planning through commissioning, handover, and operational support

Oversee project execution, ensuring compliance with contractual, technical, safety, and operational requirements

Monitor project schedules, coordinate project activities, and resolve operational and technical issues.

Ensure project milestones and deliverables are achieved safely, efficiently, and in accordance with client expectations

Collaborate closely with customers, contractors, and project stakeholders to achieve successful project outcomes





Monitor project costs, track expenditures, and implement corrective actions where required

Support project budgeting, forecasting, and financial reporting processes

Assist with contract administration and commercial project management activities

Identify opportunities to improve project profitability, operational efficiency, and resource utilisation

Leadership & Workforce Management Lead, mentor, and supervise project personnel, field supervisors, and technical teams

Coordinate recruitment, mobilisation, and workforce planning requirements

Develop employee capabilities through training, coaching, and performance management initiatives

Foster a high-performance culture focused on safety, teamwork, accountability, and continuous improvement

Support succession planning and capability development across operational teams

Quality, Safety & Environmental Management Participate in the development, implementation, and continuous improvement of Quality, Health, Safety and Environmental (QHSE) management systems

Ensure all project activities are conducted in accordance with company policies, legislative requirements, and industry best practices

Promote a proactive safety culture and support incident prevention initiatives

Conduct project reviews, risk assessments, and corrective action follow-up activities

Ensure compliance with applicable workplace health and safety legislation, regulations, and client requirements

Qualifications Mechanical or Electrical Trade Certificate, or

Degree in Engineering, Project Management, Construction Management, Mining Engineering, Mechanical Engineering, Elec

📌 Service Manager (Brisbane)
🏢 Herrenknecht Australia
📍 Brisbane