NTT DATA in Sydney is seeking a Senior Service Desk Analyst IT Support with SLA champion responsibilities. You will be the first line of contact handling calls, chats, tickets, and mailbox management, applying ITIL-based procedures to incidents and service requests.
You’ll work in a hybrid setting, coordinate with resolver groups, and produce breach reports while driving improvements to service delivery and client satisfaction in a busy Managed Services desk.
📌 Senior Service Desk (Sydney)
🏢 Ntt Data
📍 Sydney
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