dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.

Does this sound like you? If so, read on….

Our Brisbane Airport Cargo site is looking to expand their customer service team. Some of the key responsibilities of the role are (but not limited to):

AllCustomerServiceDuties

Answering and attending to majority telephone enquiries.

Monitoring and answeringcustomerserviceemails.

Phoning shipments out to Agents/Consignees/Personal Effects

Liaise with Warehouse re Bond Checks and monitor them

Track & Trace

Missing cargo / Found cargo investigations

Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.

Rotations setup

Training futureCustomerServiceStaff

Import related functions

Processing of customer collections

ULD documentation processing

Completion of UCR

Security compliance

Ability to learn and use Hermes system.

Processing of empty ULD returns

Ability to learn and understand ABF & DAFF regulations

Personal Effect phone outs and ability to relay information for collection.

Processing of Interline Trucking requests and adhere to procedures.

Compliance to Airline requirements

Processing of Domestic cargo transfers

Processing of Pharma shipments and documentation compliance

Export related functions

Ability to learn and understand security compliance – EACE

Processing of export cargo deliveries.

Compliance to Airline requirements & documentation

ULD documentation processing

Acceptance of dangerous goods





Acceptance of Pharma shipments & documentation compliance

RACA Compliance

Data capturing of airwaybills in line with IATA regulations

Hermes compliance and understanding.

Additional Duties

Front counter customer service (imports)

Assisting front counter on busy days

Completing Import VCT's

Processing payments of invoices for non-account holders

And other duties as required

Skills, Experience and Licenses:

Current QLD Driver's License;

Previous experience in an Operational workplace where SOP's were in place;

Intermediate computer skills;

Excellent communication skills – Verbal and Written;

High level of customer service skills;

Understands the importance of meeting Service Level Agreements (SLA's);

Excellent team player with a positive/can-do attitude;

Works in a Safe Manner at all times;

Reliable, trustworthy and has the ability to work independently.

Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Brisbane Airport this is your chance

Working for dnata at the airport there are a few must haves for you to be successful:

You need to have Australian / New Zealand citizenship or Australian Permanent Residency

You must be willing to undertake a Pre-employment medical test

You must be willing to undergo an Australian Federal Police Security check

You will also need for some of the roles a valid driver’s license

Basic – Intermediate computer skills

Excellent communication skills – Verbal and Written

High level of customer service skills

Available to work on a rotating roster

What we offer in return:

Opportunity to work for a Global company

Great team environment

Extensive training and support

📌 Clerical Officer (Brisbane)
🏢 dnata
📍 Brisbane