Patient Support - Medicinal Cannabis Clinic (Dispensary Team) This is an on-site, phone-based role that plays a pivotal part in the patient experience. You will be responsible for ensuring each patient's journey is smooth and streamlined within what can often be a complex industry. Through clear communication, empathy, and strong interpersonal skills, you will provide support and guidance, helping patients feel informed, comfortable, and cared for every step of the way.

Key responsibilities

Delivering a high-quality, patient-focused experience across all interactions

Supporting patients via phone and email enquiries in a qualified and timely manner

Troubleshooting patient issues and complaints with empathy and effective problem-solving

Guiding patients through Doctor Canna processes, operations, and industry requirements

Processing medication orders from patients through to pharmacy dispatch

Maintaining accurate patient records, ensuring all necessary notes and logs are completed

Escalating clinical or operational queries to the appropriate team leads

Liaising with doctors, nurses, and pharmacists to ensure seamless patient care





Assisting in maintaining compliance with relevant guidelines and regulations

About you

Previous experience in healthcare, telehealth, or patient support

Excellent attention to detail and accuracy in your work

Solid computer skills and confidence navigating multiple systems

The ability to work efficiently in a fast-paced environment while maintaining a high standard of care

About us Doctor Canna is a leading natural therapy telehealth clinic, supporting patients across Australia. As a premier provider in the space, we take a patient-centred approach, ensuring every individual receives personalised care and guidance throughout their natural therapy journey. We are committed to delivering genuine support at every step, with real people available to listen, assist, and provide care when it’s needed most.

A welcoming

Ongoing training in natural therapies, compliance, and internal systems

A collaborative culture that values teamwork, initiative, and contribution

Regular team activities and social events that keep our team connected

Competitive pay with room to develop and advance your career

📌 Patient Support (Melbourne)
🏢 Doctor Canna
📍 Melbourne