Program Worker Family Connect and Support Social Futures is a leading community service organisation and registered community housing provider with 50 years' experience creating positive social change. We work with communities, organisations and government to build inclusive communities where everyone is valued and supported.

We are seeking a Program Worker to join our Family Connect and Support team on a part time, fixed term basis to help make a positive social change, together.

An exciting opportunity exists with our Family Connect and Support teamin a role that has a focus on working closely with families, children and young people from a person-centred evidence-based approach that promotes self-determination. Though client led goal planning, and connecting families to culturally appropriate supports and services, the Program Worker will assist in improving the social and emotional wellbeing of children, young people and their families.

Meaningful work that makes a difference

Supportive and collaborative team culture

Professional development and growth opportunities opportunities

Competitive salary, salary packaging and wellness benefits

What you'll be doing

Case coordination and supporting families through strength-based capacity building

Conducting strength -based assessments that consider the whole family system, cultural context and presenting risk

Developing clear and achievable plans to connect families to the right supports, and empower them to be resourceful and utilise their own strengths and abilities

Providing flexible service delivery in an outreach capacity to families across the Northern Rivers, including home visits and cold calling when necessary

Providing warm handovers to support meaningful service engagement

Recognising and responding appropriately to early indicators of harm to prevent statutory intervention.

Maintaining timely and accurate case notes and client records aligned with organisational and contractual requirements





Supporting culturally responsive practice for Aboriginal families and diverse communities

Developing a strong understanding of the DCJ Community and Family Supports (CAFS) specifications, relevant risk frameworks and local support services

Engaging families experiencing complexities with warmth, empathy and professional boundaries

Representing Family Connect and Support in universal settings across the Northern Rivers to engage isolated families.

What we're looking for

Strong communication and the ability to work collaboratively with service providers and key stakeholders

Has a high-level understanding of risk and the complexities associated with this and who can manage accordingly

The ability to work alongside families to build their confidence and empower them to make positive changes in their lives

The attention to detail to collect, and ensure integrity of, data using relevant information systems to meet commissioning and outcome-based reporting requirements

Willingness to participate in supervision activities including case reviews and case audits

Ensuring relevant mandatory reporting requirements are met in line with legislative and policy requirements

Participation in business planning processes within the Team / Branch and provide feedback on enhancement to program services and delivery / identify opportunities for improvement

Someone who can learn quickly and adjust practice to support the needs of families and the community whilst working within the parameters of the program's guidelines.

Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive. We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise. We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.

📌 Program Worker Family Connect and Support (Lismore)
🏢 SOCIAL FUTURES
📍 Lismore