Mondrian Gold Coast is a 208-room luxury lifestyle hotel in Surfers Paradise, part of the Ennismore family. Our dining venues are built on outstanding food, sharp service and a bit of theatre, and the host stand is where that experience starts.

About the role As Restaurant Host & Reservations, you’ll be the person who makes the room work. You’ll greet and seat guests with warmth, read the floor, and keep the reservations book clean, accurate and full. You’ll recognise our regulars and VIPs, remember the anniversary, and make sure the kitchen and floor team know what’s coming before it arrives.

This is a hands-on role that sits between front of house and reservations, so you’ll spend part of your shift at the door and part of it managing bookings behind the scenes.

What you’ll do

Welcome, seat and farewell guests, setting the tone for every visit

Manage reservations through SevenRooms, including the venue reservations inbox (our main booking channel) and online bookings

Work alongside our AI phone reservations system, picking up calls and requests it escalates to the venue

Complete the daily reservations clearing at three set points: before lunch service, at changeover, and at the end of night, so nothing is missed or double-booked





Work with Venue Managers on table allocation, covers, pacing and seating plans

Keep guest profiles up to date with preferences, allergies and special occasions, and drive our guest recognition and VIP program

Handle guest feedback and concerns on the spot, and elevate when needed

Support special events, private functions and other venues when required

What we’re looking for

Required:

Hosting, reservations or front-of-house experience in a hotel, fine-dining or high-volume restaurant

Comfortable using reservation or booking software

Availability for rotating shifts, including evenings, weekends and public holidays

Queensland RSA, or willingness to obtain one before starting

Preferred:

Experience with SevenRooms and/or Micros Simphony

Luxury hotel or fine-dining background

Experience running a busy door with walk-ins and a full book

How we work We live by five values: Tell it like it is, Have fun and make friends, I’ve got your back, Play to win, and Right here, right now. If you’re organised, calm under pressure, detail-obsessed and you genuinely enjoy people, you’ll fit right in.

📌 Senior Venue Host (Gold Coast)
🏢 Mondrian
📍 Gold Coast