Fitzroy Street Theatre is seeking an experienced, commercially minded and hands-on Venue Manager to oversee the day-to-day operation, growth and presentation of the venue.

This is a broad and wide-ranging role suited to someone who thrives in a fast-paced live entertainment environment and enjoys taking ownership across operations, venue hire sales, customer service, ticketing, staffing and event delivery.

The Venue Manager will be responsible for ensuring the theatre operates efficiently, professionally and safely, while also actively driving venue hire opportunities and delivering an excellent experience for producers, hirers, artists and audiences.

You will be the central point of contact for the venue and will work closely with management, producers, suppliers, contractors, staff and clients to ensure every event is delivered to a high standard.

Key Responsibilities Venue Operations

Oversee the day-to-day operation of Fitzroy Street Theatre.

Ensure the venue is presented, maintained and operated to a consistently high standard.

Coordinate venue access, rehearsals, performances, events, bump-ins and bump-outs.

Manage venue schedules, bookings and operational calendars.

Liaise with hirers, producers, production teams, artists, contractors and suppliers.

Ensure all venue equipment, facilities and public areas are operational and appropriately maintained.

Coordinate cleaning, security, maintenance and other venue services as required.

Identify operational improvements and implement systems that increase efficiency and improve the customer experience.

Venue Hire Sales & Business Development

Manage incoming venue hire enquiries from initial enquiry through to confirmation.





Proactively identify and develop new venue hire opportunities.

Conduct venue inspections and meetings with prospective hirers.

Prepare venue hire proposals, quotes and packages.

Negotiate commercial terms with clients and producers.

Prepare, issue and manage venue hire agreements and contracts.

Maintain strong relationships with existing clients and encourage repeat business.

Monitor the local market and identify opportunities to increase venue utilisation and revenue.

Maintain an accurate pipeline of prospective and confirmed bookings.

Event & Production Management

Work with clients to understand the operational and technical requirements of their events.

Coordinate event schedules, staffing requirements, technical needs and venue logistics.

Ensure relevant event information is communicated clearly to all departments and contractors.

Oversee events and performances as required, including evenings and weekends.

Troubleshoot operational issues quickly and professionally.

Ensure events are delivered in accordance with venue policies, contracts and agreed requirements.

Ticketing & Customer Service

Oversee ticketing setup and management for venue events where required.

Coordinate event builds, pricing, allocations, holds, promotions and ticketing requirements.





Respond to customer enquiries relating to performances, tickets, accessibility and venue information.

Manage ticketing issues, exchanges, refunds and customer concerns in accordance with venue policies.

Work with ticketing platforms and event producers to ensure accurate event information and reporting.

Monitor sales performance and provide relevant reporting to management and producers.

Marketing Support

Support marketing activity for Fitzroy Street Theatre and its events as required.

Ensure event listings, venue information and promotional materials are accurate and up to date.

Coordinate with producers and marketing teams regarding venue assets, signage, promotional opportunities and campaigns.

Assist with social media, email marketing, database activity and local area marketing where required.

Identify opportunities to increase the profile of the theatre within the entertainment, corporate and local community markets.

Staff Recruitment, Training & Management

Recruit casual and operational venue staff as required.

Prepare staff rosters in line with event requirements and budgets.

Induct and train staff in venue procedures, customer service standards, emergency procedures and operational expectations.

Lead and supervise front-of-house and venue staff during events.

Build a positive, professional and accountable workplace culture.

Monitor staff performance and address training or performance issues where required.

Ensure appropriate staffing levels are maintained while controlling labour costs.

Assist with venue budgets, forecasts and financia

📌 Venue Manager (Melbourne)
🏢 Fitzroy St Theatre
📍 Melbourne