At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and Current Zealanders, supporting their ambitions and making insurance accessible. In this role you will be pivotal to how around 15,000 IAG colleagues across Australia and New Zealand work every day. You will own the physical and mobile device fleet end to end: Mac, mobile and Windows client hardware, mobile telephones and tablets, mobile carriage (including LEO satellite carriage for remote coverage), managed print with follow-me, and the procurement, asset management, build, distribution and recovery operations that keep that fleet moving. You will work closely with the teams that run the operating systems and the management platforms, and you hold the outcome together. Deep technical knowledge is essential. This role is hands-on with the technology, not just the product. The domain is changing quickly: print is moving to cloud-native follow-me, and hardware supply pressure is reshaping vendor strategy. You will run the fleet day to day, keep it fit for purpose and help land those transitions. As a manager, you are accountable for the performance, capability and wellbeing of a technical team spanning device lifecycle, mobile devices and print. That means setting direction and priorities, coaching and developing engineers, managing performance and career growth, shaping the team's mix of skills as the domain evolves, and building an inclusive, high-trust culture where people do their best work. Leading the team well is inseparable from leading the domain well. The two go together. The team acts quickly,



works across boundaries and changes its mind when someone has a better idea.

This is a full time permanent opportunity based in Gadigal Country (Sydney) or Naarm (Melbourne)

What You'll Do

- Work with your team to deliver end to end device, mobile, print and hardware experiences for customers, colleagues and partners, that are more secure, robust and scalable than ever before, and deliver them at pace.
- Lead a team of technical people and delivery partners and inspire them to deliver exceptional outcomes across device lifecycle, mobile devices and print.
- Coach and develop the team: set performance and development goals, hold regular 1:1 conversations, and manage workload, quality and throughput.
- Bring deep technical knowledge and thought leadership in Apple hardware, mobile devices and mobile carriage (including LEO satellite carriage), managed print with follow-me, and Windows client hardware, to support planning and execution of the domain's strategic priorities, operating model and business plan.
- Own device procurement, asset management, build, distribution and recovery across the Mac, mobile and Windows hardware fleets, including standards, forecasting, logistics partners, joiner/mover/leaver flows and secure disposal.
- Own the shift to intelligent operations for the device lifecycle: data-driven, observable, self-healing, increased automation and AIOps-enabled.



You are accountable for progress against that shift.
- Manage the end-to-end lifecycle of your products, plan for future change, enable programs and manage delivery across IAG.

Business Engagement

- Act as the voice of the customer to ensure that all decisions tie back to customer needs.
- Develop and maintain a deep understanding of the customer needs and value derived from the products, through engagement and customer feedback
- Deliver products that meet business requirements and iterate to ensure the business extracts high levels of value. Conversely, deprecate and EOL products that no longer meet business needs
- Establish and maintain relationships with key business and partner stakeholders. Facilitate and drive alignment on key product features
- Be the evangelist for your products and services and ensure documentation and service catalogues are up to date, and be a point of contact for your services internally
- Provide cost and capability transparency when the business is consuming device, mobile, print or hardware services from Technology & Operations.
- Help the business plan and budget for future product enhancements and hardware refresh cycles
- Help the business understand how to adjust to anticipated technology or product changes

Product Operations and Execution

- Operate the device lifecycle domain to intelligent-operations standards: data-driven, observable, self-healing, AIOps-enabled, and drive continual improvement of that operating model as a first-order accountability.
- Perform industry analysis and competitor assessments to stay current with emerging Apple, Windows, mobile, print and hardware trends and best practice.
- Execute and maintain p

📌 Manager, Device Services (Sydney)
🏢 Iag
📍 Sydney