Job Number: 26120530

Job Category: Rooms & Guest Services Operations

Location: 42 Ferny Avenue, Gold Coast 4217, Australia

Schedule: Full Time

Located Remotely?: N

Position Type: Management

*Applicants must hold unrestricted Australian work rights to be considered for this position. Please specify in your cover letter whether you are an Australian Citizen, Permanent Resident, or the visa you currently hold. Candidates who do not have full work rights in Australia, including Student Visa and Working Holiday Visa holders, will not be considered.*

AC Hotel by Marriott Gold Coast is set to bring a fresh, modern hospitality experience to one of Australia's most iconic destinations. Perfectly positioned along the Nerang River and moments from the heart of Surfers Paradise, the hotel will blend contemporary design, thoughtful service, and European-inspired sophistication in a vibrant waterfront setting.

Part of Marriott International's global portfolio of more than 30 hotel brands, AC Hotels by Marriott is known for its purposeful design, refined style, and focus on the details that matter most. Created for modern travellers, the brand delivers a seamless experience through elegant spaces, intuitive service, and a culture of excellence.

This is a unique pre-opening opportunity to join the foundation team and play a key role in shaping the culture, standards, and guest experience from day one. As one of the hotel's first associates, you will have the chance to influence how the hotel operates, contribute to building a high-performing team, and help bring an exciting new Marriott destination to life.

At Marriott International, we believe our people are the heart of our success. We are committed to developing talent,



fostering inclusion, and creating opportunities for our associates to grow their careers while making a meaningful impact. This is more than a job; it's an opportunity to help create something special from the very beginning.

What You'll Be Doing

Lead and Inspire the Front Office Team

- Support the daily operation of the Front Desk leading the Guest Experience Experts as they perform Guest Services, Concierge, Porters, and Switchboard functions.
- Coach, mentor, and develop associates to achieve operational excellence and deliver exceptional guest experiences.
- Foster a collaborative, positive, and high-performing team culture.
- Lead daily shift operations and step into leadership responsibilities in the absence of the Front Office Manager.
- Recognise and celebrate team achievements while driving engagement and motivation.

Deliver Exceptional Guest Experiences

- Act as a key point of contact for guests, ensuring every interaction reflects Marriott's commitment to hospitality excellence.
- Resolve guest concerns professionally and proactively, creating positive outcomes and memorable experiences.
- Maintain a visible presence in the lobby and public areas to engage with guests and monitor service delivery.
- Empower associates to anticipate guest needs and exceed expectations.




- Monitor guest feedback and implement improvements to continuously enhance service standards.

Drive Operational Excellence

- Ensure smooth and effective check-in and check-out experiences.
- Monitor Front Office performance against operational, guest satisfaction, and financial goals.
- Support the implementation of departmental procedures, policies, and service standards.
- Assist in developing action plans to improve guest satisfaction, service delivery, and team performance.
- Maintain compliance with company policies, cash handling procedures, and audit requirements.

Support the Pre-Opening Journey

- Assist in establishing Front Office systems, standards, and processes ahead of opening.
- Participate in recruitment, onboarding, and training activities.
- Contribute ideas and initiatives that help shape the guest journey and operational success.
- Help create a culture that reflects the AC Hotels brand values from day one.

What We're Looking For

- Minimum 2 years' experience in a Front Office, Guest Services, Duty Manager, or similar hospitality leadership role.
- Passion for delivering outstanding customer service and creating memorable guest experiences.
- Strong leadership, communication, and problem-solving skills.
- Ability to remain calm and confident in a fast-paced environment.
- Experience leading teams and coaching associates to achieve their best.
- Sound knowledge of Front Office operations and hotel systems.
- Previous Marriott experience is advantageous but not essential.
- A Diploma, Degree, or tertiary qualification in Hospitality, Business, Hotel Management, or a related discipline is highly regarded.<

📌 Duty Manager (Gold Coast)
🏢 AC Hotels by Marriott
📍 Gold Coast