Senior SaaS Technical Support Engineer (Canberra)

Senior SaaS Technical Support Engineer (Canberra)

21 Oct
|
Userc Dehradun
|
Canberra

21 Oct

Userc Dehradun

Canberra

Collibra is seeking a Senior Technical Support Engineer to join its Australia-based remote team. You will manage customer and partner communications to resolve tickets, assess requests as bugs or features, and ensure SLA-compliant resolutions in a fast-paced SaaS setting.

You will mentor juniors, coordinate escalations, and contribute to the knowledge base while leveraging AI tools to streamline workflows.

📌 Senior SaaS Technical Support Engineer (Canberra)
🏢 Userc Dehradun
📍 Canberra

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